Duty Manager

Bamford Collection; Chipping Norton; On-site; Part time

Job summary

A luxury hospitality group is seeking a Duty Manager for its fine dining restaurant and boutique hotel in the Cotswolds. This role involves leading the team on busy days, ensuring exceptional guest service and operational excellence. The ideal candidate should possess strong leadership skills, a passion for hospitality, and an ability to manage the bar and service efficiently. This position offers flexible working hours and numerous employee benefits from day one, promoting a positive working environment.

Benefits

Discounts on products and dining experiences

Volunteering days

Subsidised private medical insurance

Pension scheme with employer contribution

Life assurance

Mental health support

Qualifications

• Proven leadership abilities and a love for guest experiences.
• Strong understanding of bar services and upselling techniques.
• Excellent organizational and time management skills.

Responsibilities

• Lead on-site operations and deliver exceptional guest service.
• Oversee daily tasks and maintain high standards of service.
• Handle guest feedback and ensure compliance with safety standards.

Skills

Natural guest-first approach

Confident leadership skills

Strong bar and service knowledge

Excellent organizational skills

Calm, solutions-focused mindset

High standards and attention to detail

Confidence with cash handling

Clear, warm communication skills

Job description

Daylesford Stays - a part of Bamford Collection

We provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture.

EARNINGS & HOURS

£16.00 per hour + TRONC
22-30 hours per week

ABOUT US

The Wild Rabbit in Kingham is a fine dining restaurant and boutique hotel in the heart of the Cotswolds. Recognised in the Top 50 Gastropubs, the Top 50 Boutique Hotels, and awarded 3 AA Rosettes, The Wild Rabbit blends culinary excellence with warm, authentic hospitality.

Working in close connection with Daylesford Farm, our menus showcase the best seasonal, organic produce, crafted with skill and creativity. Under the leadership of Executive Chef Callum Graham, our team combines classical technique with modern inspiration, making The Wild Rabbit one of the most exciting fine dining destinations in the Cotswolds.

ABOUT THE ROLE

This is a fantastic opportunity to take real ownership of The Wild Rabbit on our shoulder days. As Duty Manager for Mondays and Tuesdays, you’ll be the go to leader on site—setting standards, driving great bar service and light bites, and making sure every guest feels genuinely looked after. You’ll play a key part in keeping the week running smoothly, supporting the wider management team, and helping the business hit the ground running for busy trading days ahead.

YOUR RESPONSIBILITIES

• Be the welcoming face and on-site lead for The Wild Rabbit on Mondays and Tuesdays, ensuring the business feels calm, cared for and well run
• Deliver warm, thoughtful and intuitive service so every guest feels genuinely welcomed and looked after
• Lead the bar and Light Bites offering with confidence, encouraging natural upselling through great product knowledge and conversation
• Champion The Wild Rabbit and Daylesford standards across service, presentation and attention to detail in every guest-facing space
• Create a positive, supportive atmosphere for the front-of-house team and Building General Assistant, setting clear priorities for the day
• Delegate and oversee daily tasks, ensuring all areas are prepared, clean and ready for service
• Anticipate guest needs and resolve any issues calmly, professionally and with care
• Maintain excellent knowledge of menus, drinks and the wider Daylesford story, sharing it naturally with guests
• Support bar prep, stock control and cellar standards, helping set the team up for a strong week ahead
• Take responsibility for accurate cash handling, banking and end-of-day close-down
• Ensure all health & safety, licensing and compliance standards are met at all times
• Communicate clearly with the Restaurant & Bar Manager and wider team, sharing feedback, notes and any follow-ups
• Act as a positive role model and ambassador for The Wild Rabbit, leading by example in attitude, professionalism and pride

SKILLS AND REQUIREMENTS

• A natural, guest-first approach to hospitality, with a genuine love of looking after people
• Confident leadership skills, with the ability to guide, motivate and support a team calmly and positively
• Strong bar and service knowledge, with an instinct for quality, detail and thoughtful upselling
• Excellent organisational skills and the ability to take ownership of a shift from start to finish
• A calm, solutions-focused mindset when handling guest feedback or unexpected challenges
• High standards and a great eye for detail, ensuring the site always feels welcoming and well cared for
• Confidence with cash handling, close-down procedures and basic operational administration
• Clear, warm communication skills and the ability to work closely with the wider management team

PERKS AND BENEFITS

• Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Mental Health Support: 24 hour access to our Employee Assistance Programme

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.