Duty Manager - Sports Centre

Flow Sports Personnel Ltd; Wellington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure and sports centre operator in Wellington is seeking a Duty Manager to support day-to-day operations. The ideal candidate will have experience in aquatics and be focused on delivering exceptional customer service while managing and motivating a diverse team. This role requires excellent communication skills and the ability to manage cost controls effectively. The position involves working flexible hours, including evenings and weekends.

Qualifications

• Experience in a supervisory or management level in aquatics is ideal.
• Ability to lead and motivate a diverse team.
• Strong focus on customer service standards.
• Excellent verbal, written and IT communication skills.
• Manage cost control and drive income effectively.
• Demonstrated exceptional time management and meeting deadlines.

Responsibilities

• Support the day to day operations of the centre.
• Oversee health and safety procedures.
• Drive customer service excellence.
• Support and manage the team effectively.

Skills

Experience in aquatics, especially swimming lessons

Leadership and team motivation

High customer service standards

Excellent communication skills

Job description

Overview

Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager to join their team at their site based in Wellington, Somerset.

Key Responsibilities

The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.

Essential Qualities & Qualifications

• Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level.
• Be able to lead and motivate a diverse team fully embracing our company values.
• Be focused on high customer service standards.
• Have excellent verbal, written and IT communication skills.
• Create an environment where colleagues can achieve their full potential.
• Have to manage cost control and drive income in all areas of the business.
• Demonstrate exceptional time management and deadline compliance.

Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.