Duty Manager - Sheffield, South Yorkshire

Slick City; Sheffield; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading action sports park in Sheffield is seeking a motivated Duty Manager to support daily operations. The successful candidate will lead a diverse team, ensure guest satisfaction, and maintain safety standards. Ideal for those with 2+ years of management experience in customer-facing roles and strong leadership skills. Perks include employee discounts and on-site parking, fostering a positive work environment dedicated to fun and exceptional guest experiences.

Benefits

Employee discount

On-site parking

Qualifications

• 2 years of management experience in a customer-facing, operational, leisure or retail environment.
• Proven ability to lead teams.

Responsibilities

• Take responsibility for opening and closing the facility on assigned weekdays and weekends.
• Oversee daily operations to maintain smooth and efficient functioning of the park.
• Lead by example to promote a positive culture across the team.
• Ensure a safe, clean, and welcoming environment for guests and staff.

Skills

Leadership

Communication

Customer service

Job description

Duty Manager - Sheffield, South Yorkshire

Company Overview

Slick City Action Park is the world’s first indoor slide and action sports park designed for all ages, Now Launching in the U.K!

We are redefining family fun with frictionless slides, air courts, and more, creating energetic and fast-paced environments that prioritize exceptional guest experiences

Summary :

We are seeking a motivated and dedicated Duty Manager to support the daily operations of our indoor slide park. The ideal candidate will be a natural leader with exceptional organizational and communication skills, passionate about delivering outstanding guest experiences, and capable of managing a diverse team.

• S tand Tall Together
• L ove Our Community
• I nnovate Always
• C ommit to Fun
• K eep Guests #1

Duty Manager – Key Responsibilities

Operational Leadership

• Take responsibility for opening and closing the facility on assigned weekdays and weekends, ensuring all procedures are followed accurately.
• Oversee daily operations to maintain smooth and efficient functioning of the park.

Team Management

• Lead by example to promote a positive, professional, and uplifting culture across the team.
• Train, coach, and support new team members while supervising existing staff to deliver exceptional service and uphold operational standards.
• Manage team performance, including addressing queries, recognising achievements, and handling disciplinary matters promptly and fairly.

Guest Experience & Safety

• Ensure a safe, clean, and welcoming environment for guests and staff by enforcing health, safety, and sanitation standards.
• Respond to guest concerns professionally and resolve issues to maintain high satisfaction levels.

Facility & Equipment Oversight

• Monitor and maintain facility standards, including equipment checks and inventory control, to guarantee readiness and compliance.

Collaboration & Reporting

• Work closely with the General Manager and Assistant Park Manager, following guidance on priorities and assignments.
• Collaborate effectively with other members of the management team to achieve shared goals.

Additional Duties

• Carry out any other tasks or responsibilities as directed by senior management to support the success of the operation.

Qualifications

• 2 years of management experience in a customer-facing, operational, leisure or retail environment
• Proven ability to lead teams,

Core Competencies

• Accountability : Own everything that happens in your park
• Dependability : Earn unwavering confidence from owners and team members
• Urgency : Execute tasks quickly and with purpose
• Flexibility : Adapt to changing priorities or new company goals
• Execution : Prioritize and deliver results efficiently
• Relationship Building : Build trust with team, peers, and leadership
• Courage : Address underperformance constructively and lead improvement
• Communication : Maintain open, honest, and respectful dialogue
• Performance & Talent Management : Inspire and grow future leaders
• Collaboration : Actively work with owners and team members

Benefits

• Employee discount
• On-site parking