Duty Manager & Reception Lead - Premium Club Experience

Global Sports Jobs Limited; Cambridge; In loco; GBP 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free club membership for you and your?

Discounts on food and drinks 50%

Discounts on swimming, tennis, and лич

Career advancement through internal培训

Pay on demand via Wagestream

Access to benefits suite

Descrizione del lavoro

Global Sports Jobs Limited is seeking a proactive Reception Supervisor to act as Duty Manager and lead our Reception team to deliver premium member experiences at our Cambridge club. You will mentor colleagues, coordinate with the management team, and uphold service excellence in face-to-face and phone interactions.

The ideal candidate has prior experience managing a customer-service led team, excellent communication, and thrives in a fast-paced environment.

Competenze

• Experience leading a customer-service team in a similar setting.
• Passion for delivering exceptional member experiences.
• Excellent communication and collaboration abilities.
• Ability to thrive in a fast-paced environment and mentor staff.

Mansioni

• Act as Duty Manager in leading the Reception team.
• Welcome members and provide a premium experience.
• Collaborate with the management team.
• Lead and mentor the Reception team.
• Deliver service excellence face-to-face to members.
• Provide service excellence via telephone queries.

Conoscenze

Customer service leadership

Strong communication

Team collaboration

Fast-paced environment

Team player

Descrizione del lavoro

Global Sports Jobs Limited is seeking a proactive Reception Supervisor to act as Duty Manager and lead our Reception team to deliver premium member experiences at our Cambridge club. You will mentor colleagues, coordinate with the management team, and uphold service excellence in face-to-face and phone interactions.

The ideal candidate has prior experience managing a customer-service led team, excellent communication, and thrives in a fast-paced environment.