Reception Supervisor

Next Generation Clubs Ltd; Cambridge; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Free Club Membership for you and your

Job summary

David Lloyd Clubs in Cambridge is seeking a Reception Supervisor to act as Duty Manager and lead the club reception team, delivering a premium member experience. The role involves mentoring staff, answering queries face-to-face and by phone, and collaborating with management to uphold service excellence.

Ideal candidates have proven experience in customer-service led teams, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Has previous experience managing a customer service led team.
• Strong communication and collaboration skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to deliver service excellence to members.
• Act as Duty Manager and welcome members face-to-face and by phone, ensuring premium experiences.

Skills

Customer service

Team leadership

Communication

Job description

Competitive Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Reception Supervisor to join our team! As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience. Working alongside themanagement team, you willlead and mentor the Reception teamto provide service excellence to all of our members whether this is face to face, or through telephone queries. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

As Reception Supervisor, we are looking for someone who:

• Has previous experience managing a customer service led team
• An overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Cambridge With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.