Reception Supervisor

Davidlloyd; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership for you and your家

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App : Get paid on demand !

Access to our Benefits Suite .

Job summary

David Lloyd Cambridge is seeking a Reception Supervisor to lead our front desk and act as Duty Manager, ensuring a premium experience for every member. You will coordinate the Reception team, greet members, handle queries, and maintain flawless service standards.

Join a fast-paced environment that values teamwork, clear communication, and a welcoming atmosphere. We offer a supportive culture and opportunities to develop your career within Europe's leading premium health and wellness group.

Qualifications

• Has experience managing a customer service led team.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead the Reception team to deliver premium member service.
• Act as Duty Manager and oversee front desk operations.
• Manage face-to-face and phone enquiries with clear communication.

Skills

Customer service

Team leadership

Communication skills

Job description

Competitive Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Reception Supervisor to join our team!

As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience . Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members whether this is face to face, or through telephone queries.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks :

• Free Club Membership for you and your family!
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App : Get paid on demand !
• Access to our Benefits Suite .

About you :

• As Reception Supervisor , we are looking for someone who :
• Has previous experience managing a customer service led team
• A n overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced

Join us and help we create a thriving and inclusive culture . Together, we're m ore than a C lub!

Cambridge