Reception Supervisor & Duty Manager — Premium Wellness Club

Next Generation Clubs Ltd; Cambridge; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Free Club Membership for you and your

Job summary

David Lloyd Clubs in Cambridge is seeking a Reception Supervisor to act as Duty Manager and lead the club reception team, delivering a premium member experience. The role involves mentoring staff, answering queries face-to-face and by phone, and collaborating with management to uphold service excellence.

Ideal candidates have proven experience in customer-service led teams, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Has previous experience managing a customer service led team.
• Strong communication and collaboration skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to deliver service excellence to members.
• Act as Duty Manager and welcome members face-to-face and by phone, ensuring premium experiences.

Skills

Customer service

Team leadership

Communication

Job description

David Lloyd Clubs in Cambridge is seeking a Reception Supervisor to act as Duty Manager and lead the club reception team, delivering a premium member experience. The role involves mentoring staff, answering queries face-to-face and by phone, and collaborating with management to uphold service excellence.

Ideal candidates have proven experience in customer-service led teams, strong communication, and the ability to thrive in a fast-paced environment.