Reception Supervisor

David Lloyd Clubs; Cambridge; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Clubs in Cambridge is seeking a Reception Supervisor to lead the Reception team and act as Duty Manager, delivering a premium member experience across face-to-face and phone queries.

You will mentor staff, drive service excellence, and help foster an inclusive, welcoming culture within our premium club environment. Previous experience in customer service-led team management is essential, with strong communication and collaboration skills.

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and supervise the Reception team and act as Duty Manager.
• Welcome members and ensure a premium experience at every touchpoint (face-to-face and phone).
• Mentor staff and collaborate with management to uphold service excellence.
• Drive a welcoming, inclusive culture within the club.

Skills

Customer service leadership

Communication skills

Team leadership

Adaptability

Job description

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Reception Supervisor to join our team! As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience. Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members whether this is face to face, or through telephone queries. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some Of Our Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks
• Discounts on Swimming, Tennis Lessons, and Personal Training
• Opportunities for Career Advancement through internal training and development
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About You

• Has previous experience managing a customer service led team
• An overall passion for customer service
• A team player, with strong communication and collaboration skills
• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!