Premium Member Experience Concierge

Global Sports Jobs Limited; Cambridge; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free club membership

50% discount on food

Discounts on swimming

Career development

Pay-on-demand via Wagestream

Benefits suite access

Job summary

Global Sports Jobs Limited in Cambridge is seeking a welcoming receptionist to provide a premium member experience. You will handle queries and bookings in person and over the phone, while keeping the reception area clean and aligned with brand standards.

As a member of a team described as ambassadors of the business, you will contribute to a thriving, inclusive culture and support ongoing customer service excellence. Career development opportunities and benefits are available.

Qualifications

• Strong customer service mindset.
• Clear and effective communication with members.
• Able to collaborate with a team in a fast-paced setting.
• Comfortable working in a front-desk environment.

Responsibilities

• Welcome members and provide a premium experience.
• Manage member queries and bookings face to face.
• Manage member queries and bookings by telephone.
• Keep the reception area clean and tidy.
• Present the reception area to brand standards.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Job description

Global Sports Jobs Limited in Cambridge is seeking a welcoming receptionist to provide a premium member experience. You will handle queries and bookings in person and over the phone, while keeping the reception area clean and aligned with brand standards.

As a member of a team described as ambassadors of the business, you will contribute to a thriving, inclusive culture and support ongoing customer service excellence. Career development opportunities and benefits are available.