Guest Experience & Reception Supervisor

David Lloyd Clubs; Cambridge; Presencial; GBP 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Club Membership for you and your

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Resumo da oferta

David Lloyd Clubs in Cambridge is seeking a Reception Supervisor to lead the Reception team and act as Duty Manager, delivering a premium member experience across face-to-face and phone queries.

You will mentor staff, drive service excellence, and help foster an inclusive, welcoming culture within our premium club environment. Previous experience in customer service-led team management is essential, with strong communication and collaboration skills.

Qualificações

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsabilidades

• Lead and supervise the Reception team and act as Duty Manager.
• Welcome members and ensure a premium experience at every touchpoint (face-to-face and phone).
• Mentor staff and collaborate with management to uphold service excellence.
• Drive a welcoming, inclusive culture within the club.

Conhecimentos

Customer service leadership

Communication skills

Team leadership

Adaptability

Descrição da oferta de emprego

David Lloyd Clubs in Cambridge is seeking a Reception Supervisor to lead the Reception team and act as Duty Manager, delivering a premium member experience across face-to-face and phone queries.

You will mentor staff, drive service excellence, and help foster an inclusive, welcoming culture within our premium club environment. Previous experience in customer service-led team management is essential, with strong communication and collaboration skills.