Premium Member Experience Supervisor (Part-Time)

David Lloyd Leisure Ltd.; Cambridge; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Leisure Ltd. in Cambridge is seeking a part-time Reception Supervisor to lead our front desk team and deliver a premium member experience.

You will act as Duty Manager, guiding daily operations, greeting members, handling telephone queries and mentoring staff to uphold service excellence.

Join us to foster an inclusive culture where your leadership helps members feel valued and supported, with ample opportunities for development and career progression.

Qualifications

• Experience leading a customer service led team.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as Duty Manager and lead the Reception team.
• Provide a premium member experience face-to-face and via telephone queries.
• Mentor and develop reception staff to uphold service excellence.

Skills

Customer service leadership

Communication

Team management

Collaboration

Job description

David Lloyd Leisure Ltd. in Cambridge is seeking a part-time Reception Supervisor to lead our front desk team and deliver a premium member experience.

You will act as Duty Manager, guiding daily operations, greeting members, handling telephone queries and mentoring staff to uphold service excellence.

Join us to foster an inclusive culture where your leadership helps members feel valued and supported, with ample opportunities for development and career progression.