Duty Manager

Serco Leisure; Oxford; On-site; GBP 15,000 - 32,000; Full time

Job summary

A leading leisure organization is seeking a Duty Manager to supervise operations at Hinksey Outdoor Pool during the busy season. This hands-on role requires strong leadership and customer service skills, along with certifications such as NPLQ and Pool Plant Operators Qualification. Responsibilities include managing the safety of pool operations, overseeing staff, and handling customer feedback. This position offers full-time and part-time opportunities with competitive pay and a corporate benefits package.

Benefits

Corporate Benefits Package

Training and development opportunities

Friendly community-focused team

Qualifications

• Experience in a leisure, aquatic or supervisory role.
• Confident leader who stays calm under pressure.
• Comfortable working outdoors in all weather conditions.

Responsibilities

• Open and close the site and maintain security.
• Supervise and deploy lifeguards and operational staff.
• Ensure compliance with health & safety and outdoor pool procedures.
• Respond to accidents, incidents, and emergency situations.
• Deliver excellent customer service and handle customer feedback.

Skills

Customer service

Leadership

Communication

Health & safety awareness

Education

NPLQ

Pool Plant Operators Qualification (PPO)

First Aid at Work including AED

Job description

Overview

Duty Manager – Oxford

Duty Manager – Hinksey Outdoor Pool

FTC Mar – Oct, Full Time/Part Time Opportunities

FT 40 hrs: Up to £31,325 per annum + Corporate Benefits Package

PT 20 hrs: Up to £15,662 per annum + Corporate Benefits Package

Serco Leisure is recruiting a Duty Manager to help run Hinksey Outdoor Pool during the busy outdoor swimming season. This is a hands-on, customer-facing leadership role, ensuring the pool operates safely, efficiently and to the highest standards.

You’ll lead operational teams, manage daily activity, respond to incidents and emergencies, and provide a visible management presence across the site. Safety, customer experience and teamwork are at the heart of this role.

Key responsibilities

• Open and close the site and maintain security
• Supervise and deploy lifeguards and operational staff
• Ensure compliance with health & safety and outdoor pool procedures
• Respond to accidents, incidents and emergency situations
• Deliver excellent customer service and handle customer feedback
• Carry out site checks and maintain standards of cleanliness and presentation
• Support cash handling and basic financial procedures
• Assist with staff training, rotas and absence management

What we’re looking for

• Experience in a leisure, aquatic or supervisory role
• Confident leader who stays calm under pressure
• Strong customer service and communication skills
• High standards of health & safety awareness
• Comfortable working outdoors in all weather conditions

Essential qualifications

• NPLQ
• Pool Plant Operators Qualification (PPO)
• First Aid at Work including AED

Why join Serco

• Work at one of Oxford’s most popular outdoor pools
• Be part of a friendly, community-focused team
• Gain valuable leadership experience
• Access training and development opportunities – we are willing to fund Pathway qualifications for the right candidate!