Duty Manager – Leisure Centre Leader & Customer Experience

Leisure Opportunities; West of England; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free gym membership for you and family

Competitive salary plus commission & &

Job summary

Everyone Active operates Bristol South Swimming Pool and is seeking a Duty Manager to lead a busy leisure centre team and uphold brand promises. The role emphasises safety, service quality and staff development at a centre with strong community engagement.

The position involves day, evening and weekend shifts, with a focus on delivering exceptional customer experiences and operational excellence in a dynamic environment.

Qualifications

• Experience in a supervisory role at a busy leisure centre.
• Ability to lead and motivate a diverse team in line with company values.
• Focus on high customer service standards.
• Excellent verbal, written and IT communication skills.
• Create an environment where colleagues can achieve their full potential.
• Proven track record in cost control and driving income in all areas of the business.
• Demonstrate exceptional time management and deadline compliance.

Responsibilities

• Support health and safety and drive customer service excellence.
• Support the team and operations at Bristol South Swimming Pool.
• Collaborate with managers to maintain service standards and efficiency.
• Contribute to cost control and revenue initiatives across venues.

Skills

Supervisory experience

Team leadership

Customer service

Verbal & written communication

IT communication skills

Cost control

Time management

Education

National Pool Lifeguard

First Aid at Work

Pool Plant Operators

Job description

Everyone Active operates Bristol South Swimming Pool and is seeking a Duty Manager to lead a busy leisure centre team and uphold brand promises. The role emphasises safety, service quality and staff development at a centre with strong community engagement.

The position involves day, evening and weekend shifts, with a focus on delivering exceptional customer experiences and operational excellence in a dynamic environment.