Duty Manager

Leisure Opportunities; Cockermouth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Job summary

Everyone Active is seeking a proactive Duty Manager for Cockermouth Leisure Centre. You will support health and safety, drive customer service excellence, and lead a busy team to deliver high standards.

The role involves day, evening, weekend work and a DBS check may be required; a strong emphasis on leadership, cost control and income generation is essential.

Qualifications

• Experience in a supervisory role at a busy leisure centre.
• Strong customer service focus with excellent communication skills (verbal/written/IT).
• Proven ability to lead and motivate a diverse team and uphold company values.

Responsibilities

• Support health and safety and drive customer service excellence.
• Support the team and leadership in day-to-day operations.
• Create an environment where colleagues can reach their full potential.
• Demonstrate strong time management and deadline adherence.
• Contribute to cost control and driving income across the business.

Skills

Supervisory experience

Team leadership

Customer service

Communication skills

Cost control & revenue

Time management

Job description

At Cockermouth Leisure Centre

Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week

The successful candidate will be responsible for supporting health and safety, driving customer service excellence and supporting the team

We need a Duty Manager who will…

• Have experience in a supervisory role at a busy leisure centre
• Be able to lead and motivate a diverse team fully embracing our company values
• Be focused on high customer service standards
• Have excellent verbal, written and IT communication skills
• Create an environment where colleagues can achieve their full potential
• Have a proven track record in cost control and driving income in all areas of the business
• Demonstrate exceptional time management and deadline compliance

National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications are desirable. This position will involve day, evening and weekend work, including public holidays and will require a DBS to be completed prior to starting.

What can we do for you?

Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.