Duty Manager

Leisure Opportunities; West of England; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free gym membership for you and family

Competitive salary plus commission & &

Job summary

Everyone Active operates Bristol South Swimming Pool and is seeking a Duty Manager to lead a busy leisure centre team and uphold brand promises. The role emphasises safety, service quality and staff development at a centre with strong community engagement.

The position involves day, evening and weekend shifts, with a focus on delivering exceptional customer experiences and operational excellence in a dynamic environment.

Qualifications

• Experience in a supervisory role at a busy leisure centre.
• Ability to lead and motivate a diverse team in line with company values.
• Focus on high customer service standards.
• Excellent verbal, written and IT communication skills.
• Create an environment where colleagues can achieve their full potential.
• Proven track record in cost control and driving income in all areas of the business.
• Demonstrate exceptional time management and deadline compliance.

Responsibilities

• Support health and safety and drive customer service excellence.
• Support the team and operations at Bristol South Swimming Pool.
• Collaborate with managers to maintain service standards and efficiency.
• Contribute to cost control and revenue initiatives across venues.

Skills

Supervisory experience

Team leadership

Customer service

Verbal & written communication

IT communication skills

Cost control

Time management

Education

National Pool Lifeguard

First Aid at Work

Pool Plant Operators

Job description

Competitive salary plus commission & benefits

At Bristol South Swimming Pool Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role and embrace our brand mission of 30 minutes of activity 5 times a week

The successful candidate will be responsible for supporting health and safety, driving customer service excellence and supporting the team

We need a Duty Manager who will…

• Have experience in a supervisory role at a busy leisure centre
• Be able to lead and motivate a diverse team fully embracing our company values
• Be focused on high customer service standards
• Have excellent verbal, written and IT communication skills
• Create an environment where colleagues can achieve their full potential
• Have a proven track record in cost control and driving income in all areas of the business
• Demonstrate exceptional time management and deadline compliance

National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications are desirable. This position will involve day, evening and weekend work, including public holidays and will require a DBS to be completed prior to starting.

What can we do for you?

Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Everyone Active is an equal opportunities employer and an Investors in People organisation, who are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All applicants will be required to undertake checks and references prior to appointment.