Duty Manager: Lead Store Ops & Customer Experience

Heron Foods; Ingoldmells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A thriving retail company in the UK is seeking a Duty Manager to take on a key leadership role ensuring the store operates seamlessly. You will lead and motivate your team to deliver exceptional results, maintain high standards of customer service, and drive sales. Applicants should have proven experience in retail management roles and possess strong leadership skills. This role offers an opportunity to make a difference in a fast-paced, rewarding environment while adhering to the company's values of diversity and inclusion.

Qualifications

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, or similar roles.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organizational abilities and a passion for customer service.

Responsibilities

• Lead and motivate the team to deliver exceptional results.
• Ensure high standards of customer service and resolve queries effectively.
• Maintain a clean, well-presented, and fully stocked store.
• Drive sales and profitability by managing performance and efficiency.
• Be a keyholder and take responsibility for the store in the absence of the Store Manager.

Skills

Leadership

Customer service

Organizational abilities

Motivational skills

Job description

A thriving retail company in the UK is seeking a Duty Manager to take on a key leadership role ensuring the store operates seamlessly. You will lead and motivate your team to deliver exceptional results, maintain high standards of customer service, and drive sales. Applicants should have proven experience in retail management roles and possess strong leadership skills. This role offers an opportunity to make a difference in a fast-paced, rewarding environment while adhering to the company's values of diversity and inclusion.