Duty Manager - Lead Guest Experience & Safe, Brilliant Service

Whitbread Plc; Ottershaw; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for their Premier Inn in Ottershaw, England. In this role, you will lead a high-performing team and manage all aspects of hotel operations, ensuring an exceptional guest experience. Ideal candidates will have a background in retail or hospitality, with proven leadership skills and a commitment to inclusivity and diversity. The company offers comprehensive training, support, and attractive discounts to employees.

Benefits

Up to 60% off Premier Inn rooms

25% off meals in Whitbread Restaurants

Company pension scheme

Discounts on various services

Qualifications

• Experience leading teams in retail or hospitality sectors.
• Proven ability to deliver outstanding customer experiences.
• Skills in managing health and safety standards.

Responsibilities

• Manage a reliable, high-performing hotel team.
• Ensure smooth running of operations and guest services.
• Train and support new team members and promote inclusivity.

Skills

Leadership experience

Excellent communication

Organisational skills

Job description

A leading hospitality company is seeking a Duty Manager for their Premier Inn in Ottershaw, England. In this role, you will lead a high-performing team and manage all aspects of hotel operations, ensuring an exceptional guest experience. Ideal candidates will have a background in retail or hospitality, with proven leadership skills and a commitment to inclusivity and diversity. The company offers comprehensive training, support, and attractive discounts to employees.