Duty Manager - Full Time - Stour Centre

Freedom Leisure; Ashford; On-site; GBP 25,000; Full time

Job summary

A leisure center operator in Ashford is seeking a Duty Manager to ensure high service levels and manage the leisure center. The ideal candidate will have experience in management, strong problem-solving skills, and a passion for the industry. Training and support provided, alongside a comprehensive benefits package including discounts and a company pension. Salary up to £24,867 per annum.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Free parking

Cycle-to-work schemes

Qualifications

• Experience working in a Duty Management or similar role.
• Ability to work flexibly with autonomy and decision-making confidence.
• Passion for the industry demonstrated through continuous professional development.

Responsibilities

• Ensure the best levels of service are achieved by the teams.
• Responsible for day-to-day management of the leisure centre.
• Contribute to understanding the business and budgetary performance.

Skills

Customer service

Problem solving

Team management

Flexibility

Education

RLSS National Pool Lifeguard Qualification

First Aid at Work Certificate

Job description

At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.

In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.

At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday to Sunday (rota basis)

• RLSS National Pool Lifeguard Qualification desireable, training can be provided for the suitable candidate
• First Aid at Work Certificate
• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role

• To be able to work flexibly with a level of autonomy and decision making confidence

• Able to think on your feet and respond to variable demands.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Free parking
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 15th July 2025

Salary: up to £24,867 per annum