Hospitality Operations & Guest Experience Lead

Leonardo Hotels; Leeds; Presencial; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing training programmes with clear

Descripción de la vacante

Leonardo Hotel Leeds is seeking a Duty Manager to direct strategic hotel initiatives and oversee daily operations, ensuring memorable guest experiences. You will lead a vibrant team, collaborate across departments, and support recruitment and training activities to maintain service standards.

The role requires versatility and the ability to thrive in fast-paced hospitality, with opportunities to contribute to guest satisfaction and host engaging team events.

Responsabilidades

• Direct the strategic initiatives and objectives of the hotel and manage day-to-day operations through the engagement of the team.
• Supervise day-to-day hotel operations and ensure guest stays are memorable.
• Collaborate with other departments and assist with recruitment/interviews and onboarding of new starters.
• Coach and train new starters to build confidence in their roles.
• Handle conflicts or guest complaints with effective problem-solving.

Descripción del empleo

Leonardo Hotel Leeds is seeking a Duty Manager to direct strategic hotel initiatives and oversee daily operations, ensuring memorable guest experiences. You will lead a vibrant team, collaborate across departments, and support recruitment and training activities to maintain service standards.

The role requires versatility and the ability to thrive in fast-paced hospitality, with opportunities to contribute to guest satisfaction and host engaging team events.