Duty Manager - Cheltenham

SSP; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Cheltenham is seeking a Duty Manager to oversee daily operations and lead a team in providing exceptional customer service. You will motivate your team during busy shifts, ensuring a welcoming atmosphere while driving performance improvements. If you thrive in a fast-paced environment and have experience in hospitality or retail leadership, this is the role for you. Enjoy employee discounts, award-winning training programs, and health support in a rewarding position.

Benefits

Employee Discounts

Friends and Family Discount App

Award-winning training programs

Health & Wellbeing Support

Qualifications

• Previous experience leading a team in busy Hospitality or Retail.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, keeping the energy high.
• Inspire your team to deliver great customer service.
• Stay informed about unit performance and champion improvements.

Skills

Leadership in busy environments

Customer service excellence

Job description

Hours of operation are 5:30am to 8pm. Working flexibly across weekdays, weekends, bank and public holidays.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Qualifications

• Previous experience leading a team in busy Hospitality or Retail.

Job Overview

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it.

Eligibility

• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

Benefits

• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.