Duty Manager

Serco Limited; Sittingbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure services provider is looking for a Leisure Centre Duty Manager to ensure the smooth operation of their facility in Sittingbourne. The successful applicant will manage day-to-day operations, support a team of colleagues, and deliver exceptional customer service. Ideal candidates will have experience in leisure or customer service environments and possess strong communication and organizational skills. Further qualifications such as the National Pool Lifeguard Qualification (NPLQ) are desirable. Competitive salaries, pension plans, and extensive training opportunities are offered.

Benefits

25 days' annual leave plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Discounts across 1,000 retailers

Paid volunteering day each year

Qualifications

• Previous experience in a leisure, fitness, or customer-focused environment.
• Experience supervising or supporting colleagues in a fast-paced setting.
• Willingness to obtain a National Pool Lifeguard Qualification (NPLQ).

Responsibilities

• Manage the day-to-day running of the facility, ensuring operations are safe and efficient.
• Support and guide colleagues across different areas of the leisure centre.
• Handle customer inquiries and feedback professionally.

Skills

Strong communication skills

Ability to swim confidently

Great organisational skills

Job description

Ready to impact a better future?

As a Leisure Centre Duty Manager in our Mid Kent Leisure team, you'll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active.

You'll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact - helping people feel confident, supported, and inspired to improve their wellbeing.

What you'll do as a Leisure Centre Duty Manager

You'll be entrusted to:

• Act as a key holder, confidently opening and closing the centre
• Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
• Support and guide colleagues across reception, wet side, and dry side areas
• Allocate tasks, oversee shift operations, and make sure there's appropriate colleague cover
• Manage the daily booking diary and respond to customer needs and changes
• Deliver great customer care, handling enquiries, feedback, and complaints professionally
• Carry out and record routine health and safety checks, responding to issues promptly
• Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance

Does this sound like you?

You’ll be a great fit for this role if you have:

• Previous experience in a leisure, fitness, or customer-focused environment
• Experience supervising or supporting colleagues in a fast-paced setting
• Strong communication skills and a calm approach under pressure
• The ability to swim confidently and willingness to obtain a National Pool Lifeguard Qualification (NPLQ)
• Great organisational skills with a flexible, reliable approach to shift work

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

What we offer

Salary: Competitive salaries with annual reviews

Pension: Up to 6% contributory pension scheme

Holidays: 25 days' annual leave plus bank holidays

Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression

Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, Simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres

Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel

Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community

Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

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