Duty Manager

Places Leisure; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure organization in Rotherham is looking for a motivated Duty Manager. In this varied role, you will manage a large team, handle customer concerns, and ensure the efficient daily operations of the leisure facility. You should have prior supervisory experience and excellent customer service skills. The position offers flexible working hours and several employee benefits, including a health and fitness membership and professional development opportunities.

Benefits

Real Living Wage alignment

Health & Fitness membership

Bonus scheme

Flexible working

Opportunity to purchase additional annual leave

Access to ongoing personal learning and development

Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and cafes

Extra discounts from various vendors

Qualifications

• Previous supervisory/management experience within a leisure facility desirable.
• Excellent customer service and leadership skills essential.
• First aid experience would set you apart.

Responsibilities

• Manage a large team within a leisure facility.
• Recruit, train, and supervise staff.
• Drive up memberships and handle customer concerns.

Skills

Customer service

Leadership

Supervisory skills

First aid

Education

NPLQ qualification

Registered first aider

Job description

Overview

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

Responsibilities

Managing a large team within a leisure facility; recruiting, training, and supervising staff; leading daily operations of the centre; driving up memberships; preparing reports; attending meetings; representing Places Leisure; handling customer concerns; ensuring safeguarding compliance.

Qualifications

Previous supervisory/management experience within a leisure facility desirable; Excellent customer service and leadership skills essential; First aid experience would set you apart; Hold a NPLQ qualification; Registered first aider.

Benefits

• We align with the Real Living Wage foundation
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.