Duty Manager

Prezzo Italian; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular Italian restaurant chain in Ipswich is seeking a Duty Manager to lead shifts and support the restaurant team. This role involves keyholder responsibilities, managing staff, and ensuring excellent guest experiences. Ideal candidates will have hospitality experience and strong leadership skills. Enjoy competitive pay, tips, a supportive workplace culture, and various perks including free meals and discounts. Join a team-focused environment that values growth and commitment!

Benefits

Free meals on shift

50% staff discount

25% friends & family discount

Birthday day off

Wellbeing support

Exclusive hospitality rewards

Qualifications

• Experience in a hospitality team role like server or supervisor.
• Basic understanding of compliance and health & safety.
• Eager to grow into leadership positions.

Responsibilities

• Act as keyholder and open/close the restaurant.
• Lead service during shifts without the GM present.
• Motivate and guide the team during busy periods.

Skills

Strong communication and people skills

Confidence to lead a team

Flexibility and reliability

Job description

Duty Manager – Prezzo Italian
“Put Your Heart into It”
£12.61 per hour (£13.11 per hour when Manager on Shift) – plus tronc/tips, commission, & perks!

Are you ready to step up in hospitality and take on extra responsibility while still being part of the restaurant floor team? At Prezzo Italian, we’re looking for a Duty Manager to bridge the gap between our Waiting Staff and Management team.

This is more than a job – it’s your chance to develop leadership skills, learn the business, and lead shifts with confidence while delivering unforgettable guest experiences.

What You’ll Do

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

What We’re Looking For

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up, and health & safety.
• Flexible, reliable, and eager to grow into leadership.
• Passion for food and hospitality.

Why Join Prezzo Italian?

• Structured training and clear career pathways to Assistant Manager and beyond.
• Competitive pay, tronc/tips, commission and recognition for your achievements.
• Flexible shifts and a supportive workplace culture.
• Perks that matter: free meals on shift, 50% staff discount (25% friends & family), birthday day off, wellbeing support, and exclusive hospitality rewards.
• Be part of a team-first business where teamwork makes the magic.

Ready to join a team that thrives on pride, pace, and purpose – and discover a place where your heart makes the magic? Apply now and discover where you truly belong.