Duty Manager

Prezzo Ltd; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned Italian restaurant in Chelmsford is seeking a Duty Manager to oversee service and act as a keyholder. You will lead the team during busy shifts and ensure exceptional guest experiences by supporting communication and compliance. The ideal candidate should have prior experience in hospitality roles and display strong leadership and communication skills. Benefits include competitive pay, flexible shifts, free meals, and a supportive workplace culture.

Benefits

Competitive pay

Flexible shifts

Free meals on shift

50% staff discount

Birthday day off

Qualifications

• Experience in a hospitality team role (server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Flexible, reliable, and eager to grow into leadership.

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service.

Skills

Leadership during busy service

Strong communication

Hospitality experience

Confidence

Understanding of compliance

Job description

Responsibilities

• Act as keyholder and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

Qualifications

• Experience in a hospitality team role (e.g., server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up, and health & safety.
• Flexible, reliable, and eager to grow into leadership.
• Passion for food and hospitality.
• Are you ready to step up in hospitality and take on extra responsibility while still being part of the restaurant floor team? At Prezzo Italian, we're looking for a Duty Manager to bridge the gap between our Waiting Staff and Management team.
• This is more than a job - it's your chance to develop leadership skills, learn the business, and lead shifts with confidence while delivering unforgettable guest experiences.

Benefits

• Competitive pay, tronc/tips, commission and recognition for your achievements.
• Flexible shifts and a supportive workplace culture.
• Perks that matter: free meals on shift, 50% staff discount (25% friends & family), birthday day off, wellbeing support, and exclusive hospitality rewards.
• Be part of a team‑first business where teamwork makes the magic.