Duty Manager

Nuffield Health; Bridgend; On-site; GBP 50,000 - 61,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Duty Manager for our Bridgend Fitness & Wellbeing Club. This part-time role (16 hours per week) focuses on running the club smoothly, engaging with members, and supporting sales targets. A proactive, customer-centric approach is essential to helping members stay healthy and satisfied.

You will lead by example, coordinate with staff, and ensure safety standards are maintained while delivering excellent service and helping our members achieve their wellbeing goals.

Qualifications

• Experience in sales within a service or fitness environment.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with team members.
• Strong focus on delivering customer service and member satisfaction.

Responsibilities

• Open and close the club on shift.
• Prioritise member satisfaction and engage with members.
• Lead by example and support colleagues to uphold standards.
• Conduct tours for prospective members highlighting benefits.
• Oversee health and safety protocols and address issues swiftly.
• Support and achieve sales targets, including upsell where appropriate.
• Be willing to train as lifeguard and cover lifeguard breaks.

Skills

Sales experience

Communication skills

Collaborative mindset

Customer service

Job description

Duty Manager – Fitness and Wellbeing ClubBridgend FWC | Fitness & Wellbeing Club | Permanent contract | Part timeUp to £28,038.40 pro rata depending on experience plus sales commission16 hours per weekNuffield Health is the UK’s largest Healthcare Charity. We’re here to do important work. As we expand our team, we’re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.As a Duty Manager at our gym, you’ll bring demonstrable sales experience and the ability to quickly get to grips with our business. You’re enthusiastic, with excellent communication skills and a collaborative spirit. You have a ‘can do’ attitude and you share our passion for excellent customer service.As a Duty Manager, you will:Be responsible for the smooth running of our club; including the opening and closing the club when on shiftPrioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.Lead by example, support and guide your colleagues while upholding the highest quality standards.Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health providesOversee health and safety protocols, addressing any issues swiftly and effectively.Help achieve sales targetsBe able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaksHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you.