Duty Manager

Flight Club; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading social entertainment venue in Birmingham is seeking a Duty Manager to create unforgettable experiences for guests while leading a dedicated team. The ideal candidate is passionate about people and thrives in a fast-paced setting. Responsibilities include ensuring service standards, team motivation, and supporting the venue's values of warmth and togetherness. The Flight Club offers numerous benefits, including development opportunities, health support, and a strong team culture, making it a great place to work.

Benefits

Skills development & training

Employee Assistance Programme

Tips shared fairly

Health cash plan support

Quarterly Bonus Scheme

Free meals on shift

Regular incentives

Regular rewards

Refer-a-friend bonus

Team socials & competitions

Discounts across all our venues

Service awards

Qualifications

• Passion for creating memorable experiences for guests.
• Ability to lead and inspire a team in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Create memorable experiences for guests.
• Lead and support the team on shift.
• Ensure high service standards and team engagement.

Job description

About Flight Club

Flight Club is on a mission to bring groups of people together for moments of unexpected, ridiculous, joy. The brand combines its invention of the world’s first Social Darts experience with stunning cocktails and sharing dishes.

What You’ll Be Doing

Being a Duty Manager in Flight Club is all about creating unforgettable experiences for our guests while leading and inspiring a brilliant team. You’ll be driving the standards on shift, keeping the vibe right and the service seamless, all while making sure your team feels supported, motivated and engaged. If you’re passionate about people and thrive in a fast-paced environment we’d love to hear from you.

You’ll be championing our values on every shift: Warmth, Togetherness, Passionate and Innovation. Our teams are a full‑throttle, high‑energy, total‑commitment bunch, and we don’t hold back from giving our guests the best time possible.

Why join the Flight Club Family?

The Flight Club Family is just that, a family. We work with each other and we support each other, we win together and we lose together. That means honesty, commitment and responsibility, from all of us. Named one of The Times Top 100 Places to Work, we’re proud to celebrate individuality, and support your growth every step of the way.

Here’s what you get when you join us:

• Skills development & training - grow your skills and grow your future
• Employee Assistance Programme - to support your wellbeing, whenever you need
• Tips shared fairly - we are a team
• Health cash plan support - available for you and your family
• Quarterly Bonus Scheme – hard work recognised and rewarded
• Free meals on shift - every shift comes with a side of tasty
• Regular incentives - from surprise goodies to epic challenges
• Regular rewards - surprise and delight for our shining stars
• Refer-a-friend bonus – bring your bestie and earn up to £500
• Team socials & competitions – work hard, play harder
• Discounts across all our venues - perks that follow you everywhere
• Service awards – loyalty deserves love (and gifts)

Here at Flight Club, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.