Duty Engineer – Global 24/7 IT Operations

Damia Group; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading global technology organization is looking for a Duty Engineer to ensure the proactive monitoring and maintenance of complex global systems. You will be part of a 24/7 operational environment, working closely with engineering teams, responding to incidents, and troubleshooting network issues. The ideal candidate should have strong networking and security experience, alongside relevant certifications. This role offers competitive salary and ongoing development opportunities.

Benefits

Competitive salary and benefits package

Ongoing training and career development opportunities

Structured shift patterns with clear operational ownership

Qualifications

• Proactive monitoring and support of complex global systems and networks.
• Responding to incidents, performing detailed troubleshooting.
• Assisting with security monitoring and threat detection.

Responsibilities

• Monitor and support live production systems within a 24/7 duty rota.
• Respond to incidents, alarms and service degradations in line with SLAs.
• Perform fault diagnosis, root cause analysis and incident reporting.

Skills

CCNA or equivalent networking certification

Strong experience across LAN, MAN/Campus Networking

Solid understanding of BGP, MPLS, VPLS and VPN technologies

Experience with Software Defined Networking (VMware NSX)

Exposure to security systems, including IDS/IPS administration

Windows infrastructure expertise including Active Directory

Virtualisation experience with VMware vSphere

Knowledge of VoIP platforms (Asterisk)

Experience with SIEM and monitoring tools

Familiarity with telemetry and observability tools such as OpenTelemetry

Linux administration, including security patching

Automation and scripting skills using PowerShell

Experience working in a NOC, SOC or Duty Engineer role

Strong troubleshooting mindset

Job description

A leading global technology organization is looking for a Duty Engineer to ensure the proactive monitoring and maintenance of complex global systems. You will be part of a 24/7 operational environment, working closely with engineering teams, responding to incidents, and troubleshooting network issues. The ideal candidate should have strong networking and security experience, alongside relevant certifications. This role offers competitive salary and ongoing development opportunities.