Dutch & English Speaking Customer Service London Hybrid. Job in London Education & Training Jobs

South West Recruitment; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a permanent Customer Service Assistant fluent in both Dutch and English. The role involves responding to customer inquiries via email, phone, and chat. The ideal candidate will have a natural ability to communicate, empathise, and deliver excellent service. The position is hybrid, offering a competitive hourly rate of £12.30 plus commissions. Additional benefits include discounts, a pension scheme, and opportunities for progression within the company.

Benefits

50% discount on transport

Pension Scheme

Eye test vouchers

Discounted corporate gym membership

Campaign specific benefits

Recommend a friend scheme

Apprenticeship qualifications

Qualifications

• Natural ability to communicate and empathise.
• Confident and professional manner.
• Willingness to help customers.
• Desire to have fun at work.

Responsibilities

• Responding to emails and calls in English and Dutch.
• Handling customer queries and updating details.
• Delivering customer service excellence in writing and over the phone.

Skills

Fluent in Dutch

Fluent in English

Empathy

Customer service skills

Job description

We are recruiting for a permanent Customer Service Assistant to speak both Dutch and English.

These positions are Hybrid for London and surrounding areas

Main Purpose of role

• Responding to English and Dutch emails, answering English and Dutch calls,
• Dealing with customer quires on our system and translating replies from English to Dutch and Dutch to English.
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch.
• You will be communicating directly with customers on the phone, by email, social media and live web chat.
• You will handle communications from customers enquiries,
• Updating customer details (address, payment methods),

The Multilingual Consultant will report into the Dutch Team Leader.

You should have

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary

£12.30 per hour + benefits

Commission

Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

Progression

Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.

Hours

37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8‑4PM Saturday and 9‑4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

• IIP Accredited Employer
• great working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £1000
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.