DUA Team Manager

PRO GLOBAL; Gloucester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A specialist outsourcing and consulting company is seeking a Client Team Manager in Gloucester, tasked with managing a team of up to 15 staff and ensuring all client service levels are met. The role requires strong leadership, experience in the (re)insurance market, and excellent communication skills. Responsibilities include monitoring KPIs, developing client relationships, and providing training. The company offers a hybrid working model and valuable training opportunities.

Benefits

Company pension contribution up to 10%

Employee referral scheme

Staff bonus for successful referrals

Qualifications

• Proven experience managing a team in a client-focused environment.
• Ability to prioritize workloads effectively to meet deadlines.
• Previous experience in the insurance or reinsurance industry essential.

Responsibilities

• Manage a team of 10 to 15 staff to meet client deliverables.
• Monitor KPIs and produce client reports.
• Develop and maintain client relationships.
• Conduct training for new employees and optimize team structure.

Skills

Strong leadership skills

Excellent technical skills

Good corporate financial awareness

Understanding of London market systems

Experience in the (re)insurance market

Excellent communication skills

Strong experience with Microsoft packages

Tools

Intrali or similar bordereaux mapping system

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary

The job holder will manage a Client Team of up to 15 FTE and be responsible for meeting all client service levels deliverables and deadlines for the processing of Coverholder Risk Premium and Claims bordereaux.

Employment Type: Full Time; Vacancy: 1

Responsibilities

• Manage a team of 10 to 15 staff.
• Monitor KPIs and SLAs; produce daily and weekly client reports, lead update calls, and steer monthly and quarterly service delivery and client governance meetings.
• Monitor and manage the contract P&L and responsibility for the contract gross margin.
• Develop and build upon existing client relationships, being the main point of contact and dealing directly with clients in a collaborative and professional manner.
• Optimize team structure, staff development and associated objective monitoring through the appraisal process including overall team performance and individual PDP plans.
• Manage the recruitment process and deliver training to new team members. Review and produce detailed and robust training plans for in‑office and remote training.
• Provide hands‑on technical quality control support to ensure the team achieves client SLAs.
• Contribute to new business projects and support pitches; support consultancy projects.

Qualifications and Skills

• Strong leadership skills with previous experience managing a team.
• Excellent technical skills and ability to prioritise the workload of the team to meet deadlines.
• Good corporate financial awareness and proactive understanding of team utilisation, experience using workflow tools to monitor, measure and act upon performance management information.
• Good understanding of London market systems and procedures.
• Understanding of the Delegated Underwriting market and processes.
• Experience in a similar role in the (re)insurance market. Service provider or operations leadership role within a Managing Agent desirable.
• Experience with Intrali or a similar bordereaux mapping system desirable.
• Excellent communication and people management skills essential.
• Strong experience working with Microsoft packages including Excel and PowerPoint.

About Pro

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries. We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients needs. Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We also operate a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We operate a hybrid working model so you can work at home and in the office. We provide expert support in the areas of underwriting, claims management, financial and technical accounting and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.

Training & Development

We have an in‑house Learning and Development team that will support you giving you the tools to succeed. Employee referral scheme and staff bonus for introducing a candidate that we employ as a result of that introduction. Company pension contribution up to 10%.