Driver / Valet / Yardsman

ACTIVATE GROUP LIMITED; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A vehicle services company is seeking a Driver/Valet/Yardsman in Bristol. The role involves the collection and delivery of vehicles, ensuring high standards of customer service, and performing vehicle maintenance. Ideal candidates will possess a full driving licence and have logistics experience. The position offers rewarding benefits, including 33 days of holiday and a personal health cash plan, as we prioritize employee wellbeing and career growth.

Benefits

33 days holiday

Personal health cash plan

Enhanced family leave

Life assurance

Free breakfasts

Birthday surprise

Qualifications

• Full driving licence with the correct classification to carry out duties.
• Exceptional communication and customer service skills.

Responsibilities

• Timely collection, valeting and re-delivery of vehicles.
• Drive vehicles safely and report faults.
• Ensure vehicles are cleaned and presented well.

Skills

Full driving licence

Logistics experience

Vehicle appraisal experience

Exceptional communication skills

Attention to detail

Time management

Job description

Job title: Driver / Valet / Yardsman

Department: Activate Accident Repair

Location: AAR Bristol, 1 Orpen Park, Ashridge Road, Bradley Stoke, BS32 4QD

Hours: 45 hours a week (Mon-Fri)

Salary: We are proud to say, We are a Real Living Wage Employer

We’re looking for a Valetor / Driver / Yardsman to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.

**Great career development opportunities – grow with us.

About the role:

Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service. Responsible for moving vehicles around site, including parking and moving them to the correct bays for work to be completed. The role is also responsible for general maintenance of the site grounds and buildings.

Key responsibilities:

• Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
• To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
• Ensure all documentation is correct when transferring vehicles.
• Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.
• Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
• Report any accidents, incidents to your Bodyshop Manager without delay.
• To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
• Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
• Confirm any damage or cleanliness issues with reception team.
• Notify customer and reception when a delay is imminent.
• Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage.
• To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
• Complete necessary office paperwork - fuel and drivers log.
• Responsible for car parks and positioning of vehicles on site, including moving vehicles into the workshop for technicians.
• Moving vehicles for total losses to be collected or dropped off and ensuring they are positioned correctly and safely.
• Ground maintenance, including hedge trimming, grass cutting, weeding, clearing snow/ice from pathways, aiding skip removal, litter picking and fence painting.

Skills and experience:

• Full driving licence with the correct classification to carryout duties
• Logistics experience
• Experience of vehicle appraisal
• Exceptional communication and customer service skills
• Interpersonal and communication skills should be excellent standard
• Attention to detail
• The right attitude to get the job done
• Time management at each booking is essential

Benefits:

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 900 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:

Purpose:

Make someone's bad day better

Values:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.