Driver Care Fleet Adviser

Pertemps Birmingham Industrial; Chelmsley Wood; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency based in Birmingham is seeking a customer service representative for a temporary ongoing position. The role involves handling incoming calls, assisting customers with service and maintenance inquiries, and organizing recovery for breakdowns. Candidates should have strong administrative skills and proficiency in Microsoft Office applications. Experience in the motor industry is a plus but not mandatory. The pay is set at £12.50 per hour.

Qualifications

• Proven customer service experience, ideally within a contact centre or service environment.
• Strong administrative skills with proficiency in Word, Excel, and Outlook.
• Motor industry experience is beneficial but not required.

Responsibilities

• Handle incoming calls from customers regarding service, maintenance, and repairs for vehicles.
• Assist customers who have broken down and organize recovery quickly.
• Book services with suppliers and arrange courtesy or rental vehicles.
• Schedule additional services as necessary.
• Keep customers informed and escalate concerns as needed.

Skills

Customer service experience

Strong admin skills

PC proficiency (Word, Excel, Outlook)

Job description

Location: Birmingham (near NEC)
Type: Temporary ongoing
Pay: £12.50

What you'll do:

• Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles
• Assist customers who have broken down and organise recovery promptly
• Book services with suppliers and arrange courtesy or rental vehicles
• Schedule additional services as needed
• Keep customers updated and escalate concerns when necessary

What we're looking for:

• Customer service experience (ideally in a contact centre or service environment)
• Strong admin skills and PC proficiency (Word, Excel, Outlook)
• Motor industry experience is a plus, but not essential

For more information, please contact David Bristol.