Doorperson

Crimson Hotels Group; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Doorperson to warmly greet guests and assist with their needs at a five-star hotel. The role involves welcoming guests, providing directions, and maintaining a tidy environment in the entrance and lobby. Ideal candidates should exhibit excellent communication, teamwork skills, and a positive attitude. Prior experience in hospitality is a plus, but full training will be provided. Join us to create memorable guest experiences!

Benefits

Exclusive hotel discounts

Extra Day Off for Your Birthday

Employee Assistance Programme

Learning and development opportunities

Health Benefit schemes

Pension Scheme & Life Assurance

Qualifications

• Friendly and approachable demeanor.
• Confidence in engaging with guests.
• Ability to remain calm under pressure.

Responsibilities

• Greet guests and open doors.
• Provide directions and hotel information.
• Support guests with luggage when needed.

Skills

Excellent communication

Teamwork

Positive attitude

Job description

The Trafalgar St. James

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

The Trafalgar St. James London, Curio Collection by Hilton is a five‑star lifestyle hotel featuring 137 bedrooms, including nine suites and three studios. Perfectly positioned on the edge of St. James and Trafalgar Square, just moments from Soho, Mayfair, and the West End it offers an iconic London experience. The hotel’s vibrant venues, including The Rooftop and Rockwell, are celebrated for exceptional service, bold design, and a dynamic atmosphere that attracts both Londoners and international guests alike.

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

Why Join Crimson Hotels?

We believe great people deserve great perks:

• Exclusive hotel discounts within the Crimson Hotel Group and the worldwide Hilton brand
• Extra Day Off for Your Birthday – Because your day matters
• Employee Assistance Programme and wellbeing
• Free refreshments and freshly cooked meals while on duty
• Learning and development opportunities for career progression
• Health Benefit schemes
• Recognition and reward schemes
• Pension Scheme & Life Assurance
• Discounts in our F&B Outlets

What your day will look like?

As a Doorperson, you’ll be the welcoming face of our 5‑star hotel, greeting guests, opening doors, offering directions, and sharing helpful information about the hotel and local area. You’ll support with luggage when needed, work closely with the Front of House team, and keep the entrance and lobby areas tidy and inviting. Your warm, professional presence will help set the tone for an exceptional guest experience.

What You’ll Bring?

You’ll be friendly, approachable, and confident engaging with guests. Well‑presented, reliable, and calm under pressure, you’ll bring a positive attitude, excellent communication, and strong teamwork skills. Previous experience in a similar role or hospitality environment is an advantage but not essential. Full training and support will be provided to help you succeed in this role.

Ready to make a difference? Apply now and let’s create meaning experiences.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.