Domestic Abuse Outreach Worker - Part Time, Contract

Skillframe Ltd; Walton-on-Thames; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community outreach organization is looking for a Part Time Domestic Abuse Triage Lead/Outreach Worker for a 6–12 month contract. The role involves direct support and advocacy for clients experiencing domestic abuse, offering emotional support, safety planning, and guidance in accessing vital services. Candidates must possess knowledge of domestic abuse, effective communication skills, and a commitment to diversity. The role requires a full driving license and the ability to meet clients in the local area. Hours will total 20 per week, spread over five days.

Qualifications

• Knowledge of the issues facing people experiencing domestic abuse.
• Recent experience of advice work within any voluntary or statutory organisation.
• Ability to plan and prioritise work and manage caseload.
• Experience of supporting victims of domestic abuse and evaluating risk factors.
• Effective written and oral communication skills.

Responsibilities

• Provide practical help and emotional support to clients.
• Contact clients using sensitive listening and questioning skills.
• Assist clients by making appropriate referrals.
• Negotiate with third parties as required.
• Maintain relevant casework records for continuity.

Skills

Knowledge of domestic abuse issues

Advice work experience

Case management skills

Risk assessment experience

Effective communication skills

IT proficiency

Teamwork and initiative

Numeracy skills

Confidentiality

Commitment to equality and diversity

Understanding of safeguarding

Full driving licence

Education

Qualification as domestic abuse IDVA or willingness to train

Job description

Domestic Abuse Triage Lead / Outreach Worker (Part Time, 6–12 Month Contract)

Days / Hours: 20 hours per week, over 5 days.

Salary: £15 per hour.

This post is restricted to female applicants, in accordance with Schedule 9 (part 1) of the Equality Act 2010.

Overview

Our client is seeking a compassionate and skilled Domestic Abuse Outreach Worker to provide direct support, advocacy, and outreach services for individuals experiencing domestic abuse in Elmbridge, Epsom & Ewell, and Spelthorne. In this role, you will empower clients by offering emotional and practical support, safety planning, risk assessments, and guidance on accessing key services, such as legal aid, housing, and benefits.

If you are passionate about supporting survivors and committed to making a difference, our client would love to hear from you. You will be a dedicated and approachable individual with strong communication skills, an understanding of safeguarding frameworks, and experience working with victims of domestic abuse.

Responsibilities

• Contact clients using sensitive listening and questioning skills to allow them to explain their situation and set their own priorities.
• Provide practical help, advice and emotional support to enable clients to reach an informed decision regarding their future, including safety planning and risk assessment.
• Encourage clients to take advantage of all relevant services such as legal and financial advice, housing and benefits rights, education, medical treatment, safety advice, etc., and make appropriate referrals.
• Assist clients where necessary by negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties, including statutory and non‑statutory organisations, as required.
• Accompany clients to meetings with agencies and courts if needed.
• Be mindful of the impact of any client’s children witnessing domestic abuse and of the associated child protection issues.
• Help reduce client’s isolation and encourage them back into the community.
• Seek opportunities for clients to access group work and deliver group work as appropriate.
• Attend Multi‑Agency Risk Assessment Conferences.
• Assess clients for referral to the Sanctuary Scheme.
• Understand Safeguarding Framework and procedures for Vulnerable Adults and Child Protection.

Administration

• Receive and review daily referrals and allocate workload to case workers.
• Maintain and monitor the triage reminders and check that all calls are being made within the SDAP partnership timelines.
• Review and prepare cases for assignment to caseworkers, ensuring all necessary information is complete for monitoring purposes.
• Maintain relevant casework records on clients for continuity of casework, information retrieval, statistical monitoring and report preparation, ensuring records are kept up to date and in accordance with the Data Protection Act.
• Maintain records to fulfil monitoring requirements of funders.
• Undertake letter writing as appropriate.
• Attend all relevant training, including specialist domestic abuse/gender violence training.

Requirements and Skills

• Knowledge of the issues facing people experiencing domestic abuse.
• Recent experience of advice work within any voluntary or statutory organisation.
• Ability to plan and prioritise own work and the work of others within the triage service, meet deadlines and manage caseload.
• Considerable experience of supporting victims of domestic abuse and evaluating risk factors.
• Ability to give and receive feedback objectively and sensitively and willingness to challenge constructively.
• Effective written and oral communication skills with particular emphasis on negotiating.
• Ability to use IT in the provision of advice, compilation of statistical data and preparation of reports.
• Flexible approach, ability to work on own initiative and as part of a team.
• Numeracy skills.
• An awareness of the importance of confidentiality.
• Ability to listen, communicate and be non‑judgemental.
• Demonstrated commitment to equality and diversity.
• Effective working with a range of statutory agencies, voluntary organisations and individuals.
• Understanding of safeguarding issues.
• Full driving licence, use of a car and ability to meet clients in Epsom and Ewell, Elmbridge and Spelthorne.
• Qualified as a domestic abuse IDVA or willing to train to achieve qualification.