Distribution Service Technician

SevernTrentLife; England; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading utility company in the UK is seeking a Distribution Service Technician to ensure the operation and maintenance of the water network. The ideal candidate will have strong customer-facing skills and problem-solving experience, along with proficiency in IT. The role is based in Staverton and requires working 40 hours a week, including evenings and weekends. Competitive salary and benefits are offered.

Benefits

Salary - £31,910 - £35,455

25 days holiday + bank holidays

Annual bonus scheme up to £1,500

Family-friendly policies

Leading pension scheme

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days per year

Qualifications

• Strong background in customer-facing roles, ideally within a utility-based industry.
• Ability to explain technical information to various stakeholders.
• Full UK Driving Licence is required.

Responsibilities

• Ensure a constant supply of high-quality drinking water.
• Perform valve operations and assess future repair locations.
• Conduct proactive asset checks and manage customer expectations.

Skills

Customer-facing skills

Problem-solving

IT proficiency

Communication skills

Adaptability

Teamwork

Job description

EVERYTHING YOU NEED TO KNOW

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

We have an exciting opportunity to join our Customer Operations department as a Distribution Service Technician.

Overview

Within this role you’ll be a key player in ensuring a constant supply of high-quality drinking water through the operation and maintenance of our underground water network. This role involves inspecting, improving, operating, and repairing our assets to meet customer needs. You\'ll focus on resolving issues promptly, managing customer expectations, and ensuring a resilient network.

Responsibilities

Responsibilities include tracing mains and apparatus, performing valve operations, assessing future repair locations, and promoting network improvements. You\'ll also conduct proactive asset checks, meet service level agreements, and take personal ownership of customer issues. Safety is paramount, and you\'ll be expected to carry out risk assessments and comply with statutory standards. If you are dedicated to delivering excellent customer service and maintaining a resilient water network, we want to hear from you.

You\'ll be based at our Staverton site and you’ll work within our Customer Operations department. With this being such a critical role, we’re looking for someone who can join us 40 hours a week, working a shift pattern, including working across a range of shift patterns including evenings and weekends.

What you\’ll bring to the role

We are seeking a dedicated professional who has a strong background in customer-facing roles, delivering exceptional service. It would be advantageous if you had experience in a utility-based industry, with particular experience in problem-solving roles involving repairs. Proficiency in IT and computer literacy is essential.

The role requires excellent communication skills to explain technical information simply to various stakeholders, and the ability to handle operational problems calmly. A positive outlook, flexibility, and the ability to work both independently and as part of a team are crucial.

If you are adaptable, can make prompt decisions, and have a knack for problem-solving, we would love to hear from you. Candidates must have a full UK Driving Licence.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE\’LL REWARD AND CARE FOR YOU

It\'s not just a job; it\'s a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you\'ll contribute to the environment and community too. Here are some of our favourites:

• Salary - £31,910 - £35,455 (dependent on experience)
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

Let’s go

We can\'t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We\'ll let you know the outcome after the closing date, so keep an eye on your phone and emails.