Disrepair Projects Case Manager

Service Care Solutions; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association is seeking a Disrepair Projects Case Manager in West London to manage property cases, ensuring compliance with housing legislation and effective communication with residents. The ideal candidate will have experience in property case management and strong organisational skills. This contract role offers competitive pay for 37 hours per week over 3-6 months.

Qualifications

• Experience in property case management, preferably in housing or public sector.
• Knowledge of disrepair and HHSRS legislation.
• Strong organisational and communication skills.

Responsibilities

• Manage property-related cases from creation to completion.
• Support Surveyors in progressing cases.
• Liaise with internal teams and external contractors.

Skills

Property case management

Knowledge of housing legislation

Organisational skills

Communication skills

Collaborative working

Job description

Overview

Disrepair Projects Case Manager - Housing Association

Salary: £18.84 PAYE / £24 Umbrella / Deemed LTD (Inside IR35)

Hours: 37 hours per week

Contract: 3-6 month contract

We are currently recruiting for a Disrepair Projects Case Manager to join a Housing Association in West London. This role will focus on the effective case management of specialist property projects, including legal disrepair, Aids & Adaptations, HHSRS cases (Awaab\'s Law), customer home improvement requests, and Latent Defects.

Responsibilities

• Manage property-related cases from creation through to completion, ensuring milestones are met, records maintained, and contractual obligations adhered to.
• Support Surveyors in progressing cases, proactively overcoming barriers to enable repairs and improvements to take place.
• Ensure all HHSRS cases (Awaab\'s Law) are managed in line with legislation and completed within statutory timescales.
• Liaise with internal teams, external contractors, and partners to ensure repairs are delivered in a timely and cost-effective manner.
• Manage legal action where access is required for works, working closely with operational teams and the Decant Team to minimise disruption and cost.
• Act as the dedicated point of contact for residents, investigating and resolving concerns throughout the duration of works.
• Maintain accurate records across IT systems and manual systems to enable effective reporting and case tracking.
• Support vulnerable tenants, making referrals to internal support services and the Decant Team where required.
• Manage Aids & Adaptations requests in line with organisational policies.

Requirements

• Experience in property case management, preferably within housing or public sector environments.
• Knowledge of housing legislation, particularly in relation to disrepair and HHSRS (Awaab\'s Law).
• Strong organisational and communication skills, with the ability to act as the main point of contact for residents.
• Experience working collaboratively with Surveyors, contractors, and internal departments.
• Ability to manage sensitive cases and support residents requiring additional help.

Contact: James at Service Care Solutions (phone number removed) / (url removed)