Dispatch & Scheduling Specialist (Engineer Productivity)

Johnson Controls; Weybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in the UK is seeking a Customer Service Dispatcher to provide vital support to installation teams. The role involves planning, scheduling, and tracking appointments to optimise engineer productivity while minimizing risks of no-shows. Candidates should have solid customer service skills and be computer literate. This opportunity offers a competitive salary and generous leave, along with numerous career development prospects.

Benefits

Competitive Salary

Generous & Flexible Leave Entitlement

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Qualifications

• Proven customer service experience.
• Strong computer skills.

Responsibilities

• Manage all inbound and outbound telephone activity.
• Maximise engineer productivity and resource utilisation.
• Order materials in a timely manner for customer visits.
• Support in-field activities as needed.

Skills

Customer Service experience

Computer literate

Job description

A leading technology firm in the UK is seeking a Customer Service Dispatcher to provide vital support to installation teams. The role involves planning, scheduling, and tracking appointments to optimise engineer productivity while minimizing risks of no-shows. Candidates should have solid customer service skills and be computer literate. This opportunity offers a competitive salary and generous leave, along with numerous career development prospects.