Discharge support worker, discharge lounge | University Hospitals Dorset NHS Foundation Trust

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Poole, Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in the UK is looking for a compassionate Healthcare Support Worker to join their Discharge Lounge team. This role involves assisting patients with personal care and mobility, ensuring a smooth transition from hospital to home. You will work closely with a multidisciplinary team to improve patient discharge experiences, requiring strong communication skills and the ability to remain calm in a busy environment. This is a rewarding opportunity to make a real difference in patient care.

Qualifications

• Ability to liaise with multidisciplinary teams effectively.
• Experience in maintaining accurate documentation.
• Capability to escalate discharge delays appropriately.

Responsibilities

• Liaise with various services for discharge planning.
• Maintain accurate discharge documentation.
• Assist nurses to ensure timely patient discharge.
• Coordinate with transport and ensure smooth discharges.

Skills

Compassion

Strong communication

Teamwork skills

Organisational skills

Job description

Are you a compassionate, motivated individual who enjoys working in a fast‑paced environment? Join our team as a Healthcare Support Worker in the Discharge Lounge, where you'll play a vital role in helping patients transition safely from hospital to home.

This is a unique and rewarding opportunity to support patients during one of the most important parts of their care journey—discharge. You’ll assist with personal care, mobility, basic observations, and emotional reassurance, ensuring each patient is comfortable, informed, and ready for the next step.

Working closely with nurses, doctors, therapists, discharge coordinators and transport teams, you will be part of a supportive, multidisciplinary team dedicated to improving patient flow and enhancing the discharge experience.

Responsibilities

• Liaise with Doctors, Therapy Services, and Social Services, CHC team, Housing and any other appropriate members of the Multidisciplinary team to provide a proactive and continuous process of discharge planning.
• To maintain accurate electronic and paper documentation in relation to discharge and discharge planning.
• To escalade delays in patients discharges timely and appropriately to the Ward Manager, Matron and discharge team.
• To assist the registered nurse by undertaking activities relevant to ensure the safe and timely discharge of patients i.e. ensure IDS completed TTOs are ordered and transport arranged.

Your day‑to‑day will be varied and meaningful—supporting patients, coordinating with transport, updating records, and ensuring each discharge is smooth and safe.

Strong communication and teamwork skills are essential, as you'll be a key link between wards, patients, families, and external services. The ability to remain calm, organised and compassionate in a busy environment will help ensure every patient leaves our care with dignity and confidence.

This is a rewarding opportunity for someone who is caring, proactive, and committed to making a real difference every day.

This advert closes on Thursday 4 Dec 2025.