Disability Intensive Care Enhanced (DICE) Team

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A mental health care provider in Birmingham is seeking an administrative support staff member to provide comprehensive services to the Disability Intensive Care Enhanced Team. The role involves managing diaries, handling correspondence, and supporting team activities in a fast-paced environment. Candidates should possess strong word processing skills and an excellent customer service approach. Training new staff and ensuring accurate patient information input are additional responsibilities. The Trust is committed to diversity and safeguarding welfare.

Qualifications

• Experience in word processing and transcription.
• Strong diary management skills.
• Excellent customer service abilities.

Responsibilities

• Word process all required correspondence and reports.
• Manage diary for Autism Assessment clinicians.
• Organise clinics and appointments efficiently.
• Transcribe minutes from team meetings.

Job description

Responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for Autism Assessment clinicians and/or managers, as required.
• Organise clinics and associated appointments using appropriate brought-forward systems to manage work.
• Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
• Audio transcription of letters/reports.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Working Environment

To provide a fully comprehensive administration service to the Disability Intensive Care Enhanced (DICE) Team. The post works in a fast‑paced environment that requires a calm but proactive approach, the ability to multi‑task while being thorough, and the capacity to prioritise workload. Telephone calls, enquiries and a high volume of standard administrative tasks form a large part of the role.

Trust Commitments

The Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We work hard to reflect the diversity within Birmingham and Solihull and to meet the needs of all service users and carers. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As part of our safe recruitment practice, pre‑employment checks including a Disclosure and Barring Service (DBS) check will be undertaken before any appointment is confirmed. Successful applicants will complete the Trust’s induction programme, including Fundamental (Statutory and Mandatory) training in an e‑learning format required to be completed by the end of the second week.