Director of Information Technology

Morson Edge (Financial Services); Bristol; Hybrid; GBP 170,000; Full time

Job summary

A global financial services organisation is seeking a Director of IT Service Resilience to lead their recovery strategy and incident management initiatives. The successful candidate will have extensive experience overseeing Site Reliability Engineering and will be responsible for driving service resilience and managing high-pressure situations effectively. This role will partner with senior leadership to shape enterprise-wide strategies for reliable systems. This position offers a salary of circa £170,000 plus benefits.

Qualifications

• Proven abilities overseeing SRE, Infrastructure, and Operations.
• Significant experience leading incident management initiatives.
• Ability to build and lead a centre of excellence.

Responsibilities

• Shape and deliver the global recovery strategy.
• Drive incident excellence and promote service resilience.
• Engage effectively with senior leaders to influence outcomes.

Skills

Oversight of SRE environments

Leadership in global incident response

Establishing SRE best practices

Technical expertise in cloud architectures

Exceptional communication skills

Job description

Director of IT Service Resilience – Senior Recovery Lead / Incident Management / Operational Excellence

Circa £170,000 + Benefits

Location : Birmingham or Sheffield (Hybrid)

We are partnering with a leading global financial services organisation to appoint a Director-level Senior Recovery Lead and Global Head of Service Reliability. This critical role will shape and deliver the organisation’s global recovery strategy, driving incident excellence while building long-term, enterprise-wide service resilience. You will set the vision, lead execution, and champion the cultural and engineering transformation required to achieve reliable, self‑healing systems at scale.

Key Requirements

• Proven abilities overseeing SRE, Infrastructure, DevOps, Cloud and Technical Operations environments within complex, large‑scale organisations.
• Significant experience leading global Site Reliability Engineering initiatives, with proven accountability for major incident response, restoring service quickly, and bringing structure, clarity and leadership to high‑pressure situations.
• Demonstrated ability to build and lead a centre of excellence, embed SRE best practices across distributed engineering teams, and work closely with Problem Management and Platform Engineering to drive systemic remediation and automation.
• Experience defining and owning resilience and recovery strategies, setting engineering standards, and influencing robust, scalable and reliable system design.
• Deep technical expertise across infrastructure, applications and cloud‑native architectures, combined with exceptional communication skills and the ability to engage effectively with Managing Directors, CTOs and senior leadership.

This is an exciting opportunity to join a global function, where your leadership will directly shape incident recovery outcomes and elevate service resilience across the organisation.