Digital Transformation Consultant

Wilmington plc; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading provider of health and safety training is seeking a dedicated Study and Technical Support Advisor. In this role, you will be responsible for giving exemplary study support, marking assessments accurately, and providing remote consultancy. You will contribute to the continuous improvement of training resources while engaging with students and clients through various channels. Ideal candidates will have a NEBOSH National Diploma or be working towards it, and possess strong attention to detail and IT literacy. This is an exciting opportunity to join a growing team in High Offley.

Qualifications

• Strong attention to detail and accuracy.
• Ability to work independently and stay focused.
• Excellent IT literacy and ability to quickly learn and adapt to new systems.

Responsibilities

• Deliver exemplary study support to students.
• Provide remote consultancy to clients.
• Engage across social media platforms for support.
• Mark mock exam papers with accuracy.
• Plan workload efficiently to meet service level agreements.

Skills

Attention to detail

IT literacy

Independent work

Organizational skills

Education

NEBOSH National Diploma

Membership of IOSH - TechIOSH or higher

Job description

We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails and social media platforms. You will contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources. Job Purpose, Tasks and Responsibilities

Responsibilities

• Deliver an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Provide remote consultancy to our expanding client base.
• Engage across Phoenix's social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensure all delegates receive respectful and professional support.
• Mark mock exam papers with accuracy and offer constructive feedback.
• Contribute to the continuous improvement of our classroom and virtual health and safety training content and resources.
• Manage email, phone and webchat queries, and monitor the Facebook page to ensure only members are granted access and queries / complaints are effectively managed.
• Conduct 1 : 1 sessions with students who require additional support.
• Stay updated on changes to health and safety standards and legislation.
• Plan your diary and workload efficiently to meet service level agreements.

What Makes This Role Rewarding

You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.

What Makes This Role Challenging

This role demands a strong focus and the ability to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied tasks while managing your time effectively.

Before you go: We require permission to work in the role's location by the start of your employment.

Requirements

• NEBOSH National Diploma or working towards this.
• Membership of IOSH - TechIOSH or higher.
• Strong attention to detail and accuracy.
• Ability to work independently and stay focused.
• Excellent IT literacy and ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.

Desirable Capabilities

• Experience in health and safety advisory.
• Practical health and safety experience.

About Phoenix Health & Safety

Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.