Digital Ticketing Officer

HAMPSHIRE COUNTY COUNCIL; Winchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government organization is seeking a Digital Ticketing Officer to enhance school transport efficiency and sustainability. The role involves monitoring bus pass data, optimizing routes, and managing customer inquiries. Candidates should have GCSEs in English and Maths, strong analytical skills, and be proficient in Microsoft Office. This position offers professional development opportunities, a competitive benefits package, and is aimed at driving digital transformation within school transport.

Benefits

Generous annual leave

Occupational sick pay

Local Government Pension Scheme

Health Assured Employee Assistance Programme

Qualifications

• GCSEs in English and Maths (grades A*–C or 9–4) or equivalent.
• Practical experience using and managing administrative systems and procedures.
• Previous experience in transport logistics and a customer-focused environment.
• Strong analytical skills with the ability to interpret complex data and identify trends.
• Excellent IT skills with experience of using various software for data management and reporting.
• Excellent organizational skills to manage multiple priorities under pressure.
• Strong communication and interpersonal skills to work with diverse stakeholders.
• Ability to work independently and collaboratively across teams.

Responsibilities

• Monitor and analyze digital bus pass utilization data.
• Collaborate with teams to optimize routes and implement savings.
• Oversee and respond to customer queries regarding digital bus passes.
• Support sustainability initiatives by reducing unnecessary vehicle use.

Skills

Analytical skills

Excellent IT skills

Organizational skills

Communication skills

Education

GCSEs in English and Maths (grades A*-C or 9-4)

Tools

Microsoft Office

Job description

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our Commissioning Team as a Digital Ticketing Officer, you’ll play a key role in improving the efficiency and sustainability of our school transport routes. With over 6,000 students expected to use digital bus passes daily by September 2026, this is an exciting time to help drive digital transformation in school transport.

What you’ll do:

• Monitor and analyse digital bus pass utilisation data and data from other relevant tools to identify potential cost‑saving opportunities.
• Collaborate with and make recommendations to Commissioning and Contracts teams to optimise routes and implement approved savings opportunities.
• Oversee and respond to customer queries related to digital bus passes, including parents, schools, and operators.
• Support sustainability initiatives by reducing unnecessary vehicle use.

What we’re looking for:

• GCSEs in English and Maths (grades A*–C or 9–4) or equivalent.
• Practical experience using and managing administrative systems and procedures.
• Previous experience in transport logistics and a customer‑focused environment.
• Strong analytical skills with the ability to interpret complex data and identify trends.
• Excellent IT skills with experience of using a variety of software for data management and reporting, including Microsoft Office.
• Excellent organisational skills and ability to resiliently manage multiple priorities under pressure.
• Strong communication and interpersonal skills to work with diverse stakeholders at varying levels.
• Ability to work independently and collaboratively across teams.

Why join us:

• Be part of a forward‑thinking team driving digital transformation in school transport.
• Opportunity to make a tangible impact on efficiency and sustainability.
• Work in a supportive environment that values collaboration and innovation.
• Opportunities for professional development and career progression.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information by visiting our website.

To learn more about this role, please review our Candidate Pack available on our website.

Please click on the Apply button for details. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Digital Transport Solutions Officer, School Transport Data & Digital Officer, Digital Mobility Coordinator, Digital Ticketing & Customer Support Officer, School Transport Innovation Officer, Digital Access & Transport Analyst, Smart Transport Solutions Officer, Digital Bus Pass Operations Officer.