Digital Systems Support Officer (9324)

Norfolk County Council; England; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A public sector organization in the UK seeks a Digital Systems Support Officer to enhance and maintain business systems. This full-time, fixed-term position until November 2027 offers a competitive salary and encourages collaborative work styles. The successful candidate will play a key role in system development and stakeholder support while enjoying opportunities for professional growth. Hybrid working arrangements are available, allowing flexibility in work location while attending essential onsite meetings.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Financial benefits

Local Government Pension Scheme

Tax efficient car lease scheme

Qualifications

• Proficient in developing, implementing, and maintaining business systems.
• Ability to monitor systems and ensure compliance with regulations.
• Strong interpersonal skills to work across departments.

Responsibilities

• Contribute to the development of business systems.
• Create and maintain forms and processes.
• Provide advice and support to departmental stakeholders.

Skills

Customer-driven

Technical skills

Problem-solving

Collaboration

Job description

Digital Systems Support Officer | 9324 | 2 Positions Available - Fixed Term Contract/ Secondment Opportunity until November 2027 | 37 hours per week | £31,537 - £33,699 per annum | Scale G | Norwich

We are looking for 2 customer-driven Digital Systems Support Officers to join our dynamic Digital Customer Experience Team at Norfolk County Council.

In these full time, fixed-term roles (until 30 November 2027), you will contribute to the development, implementation and maintenance of business systems; e.g. customer account, forms, and case management processes to support council objectives.

As well as creating and maintaining forms and processes you will undertake regular monitoring of systems and integrations and ensure business systems meet data quality and data retention standards in line with mandatory regulations (e.g. GDPR).

You will use technical skills to build solutions or resolve customer problems to recognised best practice standards (For example GDS, WCAG) in a fast paced collaborative environment.

We work with colleagues across the whole organisation, so we are looking for a motivated, personable individual who can work flexibly with both IT colleagues on resolving systems issues, and departmental stakeholders to provide advice and support to those services who use our software.

We'll support you in developing your skills while working alongside more experienced members of the team. There are also training and development opportunities both in house and in the wider digital government community.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.

Flexibility is built into the way we work, with hybrid working a key feature for many roles. As well as working remotely, there will be meetings, training, or sprints where you will be required to attend at Norfolk County Council in Norwich (the primary workplace) or a similarly local venue throughout the two years of the role.

Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good broadband connectivity.

You’ll also have access to our modern open-plan offices within walking distance of Norwich city centre.

Interviews will use video technology, and you will have the opportunity to discuss these working arrangements.

If you would like an informal discussion regarding the role, please contact Simon Atkins at [e-mail]

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

All applicants closing date: 9th December 2025 at 23:59