Digital Product Officer

Dogs Trust; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

An animal welfare organization in the United Kingdom is seeking a Digital Product Support professional. The role involves assisting in managing and updating digital products, analyzing user feedback, and ensuring user-centered changes. Candidates should have experience in digital product support or CMS, strong analytical and problem-solving skills, and an understanding of user experience and accessibility. Join a collaborative team aiming to enhance the organization's digital presence and inspire public engagement.

Qualifications

• Experience in digital product support or CMS.
• Strong analytical and problem-solving skills.
• Good understanding of user experience, project management, and accessibility.

Responsibilities

• Assist in managing and updating digital products and CMS.
• Collect and analyse product data and user feedback.
• Support user testing ensuring changes are user‑centred and accessible.
• Collaborate with stakeholders and maintain product documentation.

Skills

Digital product support

Analytical skills

Problem-solving

User experience

Project management

Accessibility

Job description

Responsibilities

• Assist in managing, maintaining and updating digital products and CMS, supporting new releases, enhancements and issue resolution.
• Collect and analyse product data and user feedback, producing reports to inform continuous improvement.
• Support user testing and research, ensuring changes are user‑centred, accessible and compliant.
• Collaborate with stakeholders across teams, maintain product documentation, and support workshops and process development.

Team & Context

The Marketing & Communications team plays a vital role in strengthening the Dogs Trust brand and inspiring public engagement with its mission to support dogs in need. Within this function, the Digital Team manages and enhances Dogs Trust's online presence, including the organisation's website. The Digital Marketing Team focuses on planning, developing, and delivering digital campaigns across channels such as paid search, paid social, and display advertising.

Qualifications & Skills

We're looking for someone with experience in digital product support or CMS, strong analytical and problem‑solving skills, and a good understanding of user experience, project management and accessibility. You'll be organised, detail‑oriented, a strong communicator, work well in a team, and be eager to learn and develop new skills.