Digital Operations Project Manager

good hair day; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading hair styling brand is seeking an experienced Project Manager to join its eCommerce Development Team in Leeds. The role involves planning, execution, and delivery of eCommerce projects while managing budgets and resources effectively. Ideal candidates will have strong leadership skills, excellent communication abilities, and a track record of delivering IT projects successfully. The position offers a hybrid work pattern of 3 days in the office and 2 days working from home, promoting collaboration within a dynamic team environment.

Qualifications

• Experience in delivering IT projects from inception to delivery.
• Ability to manage multiple projects simultaneously.
• Experience sustaining strong working relationships with stakeholders.

Responsibilities

• Define project scope and deliverables in collaboration with stakeholders.
• Monitor project budgets and resources efficiently.
• Drive process improvements within the team.

Skills

Analytical thinking

Problem solving

Excellent communication

Leadership

Time management

Risk management

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

WHO ARE WE?

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK's number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver "safer for hair" heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

LOCATION

This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.

ABOUT THIS ROLE

We are seeking an experienced and dynamic Project Manager to join our eCommerce Development Team. The team consists of Quality Assurance (QA) analysts, Business Analysts (BAs), and Developers, working collaboratively to deliver cutting-edge eCommerce solutions.

The Project Manager will support the planning, execution, and delivery of eCommerce projects, ensuring alignment with business objectives, timelines, and budgets. The ideal candidate will have strong leadership skills, a deep understanding of eCommerce platforms, and a proven track record of successfully managing cross-functional teams in an Agile environment.

You will need to foster collaborative ways of working with the wider development, ecommerce and IT teams and external providers. You must be a good communicator, be calm under pressure and understand standard ecommerce functions.

JOB ROLE AND RESPONSIBILITIES

Project Planning and Execution

• Define project scope, goals, and deliverables in collaboration with stakeholders and the eCommerce team.
• Develop detailed project plans, timelines, and milestones, ensuring alignment with business priorities.
• Ensure clear communication between team members and stakeholders to maintain alignment.
• Manage stakeholder expectations and negotiate project priorities when necessary.

Risk and Issue Management

• Identify, assess, and mitigate project risks to ensure successful delivery.
• Resolve issues promptly, escalating to senior management when required.

Budget and Resource Management

• Monitor project budgets, ensuring costs are controlled and resources are allocated efficiently.
• Collaborate with team leads to optimise resource utilisation across QA, BA, and development roles.

Continuous Improvement

• Drive process improvements within the team to enhance efficiency and delivery quality.
• Stay updated on eCommerce trends, technologies, and best practices to inform project strategies.

Other

• Plan and execute seasonal performance testing
• Proactively manage risks and issues

REQUIREMENTS

• Analytical-thinking and problem-solving capabilities who can collaborate with the wider teams across Digital, PMO and IT.
• Excellent communication and interpersonal skills to manage diverse stakeholders and team members.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise tasks and manage multiple projects simultaneously.
• Practical experience in successfully delivering IT projects from inception to delivery.
• Experience of defining and documenting processes, identifying gaps and proposing improvements in line with business strategy.
• Experienced in sustaining strong working relationships with business stakeholders and the Development Team.
• Enthusiastic and flexible with a pragmatic, hands‑on approach, with the ability to understand the bigger picture.
• Leadership and team motivation.
• Time management and prioritisation.
• Risk management and problem resolution.
• Stakeholder engagement and negotiation.
• Adaptability in a fast‑paced environment.

VALUES

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

• Collaborative - We work together to create the extraordinary
• Creative - We foster creativity & excellence to create value for our brands and business.
• Courageous - We are agile, entrepreneurial & we own our future
• Connected - We stay connected and ensure we are always consumer first

Notice to Employment businesses/ Agencies.

ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.