Digital IT Technician | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS Trust is seeking a Digital IT Technician to provide essential IT support within a progressive Informatics department. You will log, resolve, and escalate queries and help deliver an efficient IT service while training users on new systems. Strong technical and customer service skills in a healthcare environment are crucial for this role, which contributes significantly to improving patient care outcomes. This role offers a chance to work with innovative technology and support a vital healthcare network.

Benefits

Comprehensive training programs

Career development opportunities

Inclusive workplace policies

Qualifications

• Experience in first- and second-line IT technical support.
• Ability to deliver user training and support.
• Knowledge of service level agreements.

Responsibilities

• Log and resolve IT queries and incidents.
• Maintain core data tables.
• Provide first-line support for system users.
• Assist in producing verified information for ad-hoc requirements.
• Initiate actions regarding administration issues.

Skills

IT technical support

Customer service

Problem-solving

Job description

Overview

Digital IT Technician

Give IT support where it really makes a difference. Our ambition is to build on our leading initiatives and revolutionise the way we work together. This is an opportunity to develop your skills at the forefront of advances in healthcare management. You’ll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we’re using technology to increase organisational efficiency and improve patient health outcomes.

The role: As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. As the first point of contact for users, and a key member of the IT Support team, you’ll log and resolve queries, incidents, problems and requests relating to both equipment and applications. Working on first- and second-line IT technical support issues, you’ll take ownership of calls, escalating where necessary, and adhering closely to service level agreements. You’ll also help to coach and support less-experienced members of the team. Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Digital IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.

The IT support teams provides 2nd Line IT support all trust locations and users and will coordinate the escalation of all non-resolved incidents and service requests to the IT Support Manager. Assist in the day-to-day co-ordination of work in own area. Provide specialist training for staff from own or other disciplines on own subject area, when required. Participate in an on-call or out-of-hours service, when required.

Key responsibilities

• Maintenance of core data tables to ensure the availability of up to date and timely data information
• Deliver new system user training and ensure all users have appropriate system level access to enable them to fulfil their role
• Act as first line support for system users providing advice and guidance, resolving software problems where possible
• Assist in the production of a wide range of timely, verified information to meet ad-hoc requirements
• Act upon own initiative with regards to issues/problems/trends relating to the day-to-day administration of the Vocera system

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn. We’re creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year. We champion collaborative working and transformation, encouraging our 30,000 workforce to pursue ambitious goals. We set standards that other Trusts seek to emulate.

We’ve created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness and driving research and innovation through the introduction of Hive, our Electronic Patient Record system launched in September 2022. We’re a major academic Research Centre & Education provider, with a robust infrastructure to support high-quality research programmes. We’re embarking on our Green Plan to help healthcare become more sustainable. We are committed to inclusion and equal opportunity, with open, fair and transparent career development and a focus on health and wellbeing.

Candidate information

To find out more about the key responsibilities and the specific skills and experience you’ll need, please refer to the Job Description & Person Specification attachments under the “Supporting Documents” heading. The Candidate Essentials Guide provides details about the Trust, our benefits, and how we care for you as you care for others.

Diversity

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating unlawful discrimination. All individuals are encouraged to apply. If you have any special requirements to help you with your application, email our resourcing team.

We’re looking forward to hearing from you! This advert closes on Sunday 21 Sep 2025