Digital IT Support Technician - Asset Management | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS Trust in Manchester is seeking a Digital Support Technician to provide vital IT support and manage assets. You will oversee the lifecycle of IT assets, ensuring compliance with policies and excellence in service delivery. Ideal candidates will have a robust background in infrastructure support and service management. This role offers career development at the forefront of healthcare technology.

Qualifications

• Strong background in infrastructure support, asset governance, and service management.
• Experience in asset lifecycle management, CMDBs, and procurement processes.

Responsibilities

• Deliver efficient IT support service while ensuring compliance with Service Level Agreements.
• Maintain the Trust's Configuration Management Database (CMDB).
• Lead on strategic management of IT assets and oversee their full lifecycle.

Skills

IT support

Asset lifecycle management

Service management

Configuration Management Database (CMDB)

Job description

Overview

Digital Support Technician – Asset Management. Give IT support where it really makes a difference. Manchester University NHS Foundation Trust (MFT) is the largest acute trust in the UK, with over 25,000 staff caring for over a million patients a year. Combining 10 hospitals and community services from across Greater Manchester, we provide outstanding patient care and services. Our ambition is to build on our leading initiatives and revolutionise the way we work together. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

Selection process: If you are shortlisted, you will be contacted by email with further details of the selection process. This process will be carried out either onsite at the location of the role or, more commonly at the moment, via MS Teams, so you will be required to have access to this software. If you are shortlisted, you can expect to hear from us within 10 working days of the advert closing.

Responsibilities

• Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.
• Lead on the maintenance and integrity of the Trust’s Configuration Management Database (CMDB).
• Coordinate complex asset deployments across multiple sites.
• Provide expert guidance to junior technicians and support teams.
• Lead on the strategic and operational management of IT assets, overseeing the full lifecycle—from procurement and deployment to maintenance and decommissioning—ensuring compliance with procurement policies, financial governance, and national standards.
• Engage proactively with stakeholders across Digital Services, clinical teams, and external suppliers to ensure asset management processes are efficient, secure, and aligned with service delivery goals.
• Contribute to policy development, lead audits, support procurement planning, and drive continuous improvement initiatives.
• Role may involve cross-site travel and participation in out-of-hours support as required.

Qualifications

• This position is suited to experienced IT professionals with a strong background in infrastructure support, asset governance, and service management.
• Experience in asset lifecycle management, CMDBs, procurement processes, governance, and delivery of IT services.

Additional information

We’re proud to be a major academic Research Centre & Education provider, and we’re committed to inclusion, equality of opportunity, and diverse representation. If you have any special requirements to help you with your application, email our team at [e-mail]. This advert closes on Wednesday 17 Sep 2025.