Digital Health Team Lead

Cleveland Clinic; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare provider in London is seeking a Digital Health Team Lead to join its IT Team. This role requires collaboration with clinical experts, managing electronic health records, and ensuring successful patient workflows. The ideal candidate should have a degree in IT or related field and experience with EPIC applications. The position offers a full-time contract and a hybrid working environment, alongside benefits such as private medical insurance and generous leave policies.

Benefits

25 days annual leave plus Bank Holidays

Double-matched pension contributions

Private Medical & Dental Insurance

Wellbeing Hub with mental health coaching

Cycle to Work schemes

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or Healthcare Admin.
• Significant senior-level experience in information system development is preferred.
• Current certification on one or more clinical EPIC applications required.
• Experience in supporting major clinical systems in a system analyst capacity.

Responsibilities

• Lead the Digital Health Team and oversee application management.
• Collaborate on IT projects, ensuring patient-centered workflows.
• Manage complex issue resolution and provide second-tier support.
• Conduct analysis of process workflows and recommend efficiency improvements.

Skills

Leadership

Collaboration

Problem-solving

Agile methodologies

Technical Support

Education

Bachelor's degree in Information Technology or related field

Tools

EPIC applications

EHR Management

Job description

Job Summary

Salary : Competitive Depending on Experience

Hours : Monday to Friday 9am - 5pm. 37.5 hours per week (Hybrid)

Location : 40 Grosvenor Place London SW1X 7AW

Contract : Full-Time & Permanent

What are we looking for

Cleveland Clinic London are looking to recruit a Digital Health Team Lead to join our Information Technology Team.

The Team Lead (TL) functions as the primary expert for the applications assigned as their area of responsibility. You will report to the Digital Manager for Cleveland Clinic London and will be responsible for the maintenance, production break/fix, change request, project work, testing and change control procedure activities impacting their applications. You will take direction from and collaborate with the Digital Manager and Deputy Managers to work on priorities and manage the resolution of escalated issues.

You will serve as the primary support contact for their respective applications as well as serve as a point of contact for various other applications within their assigned team. You will serve as a leader with overall responsibility for software analysis and design, application and system installation, and implementation for any new services, modules and optimisation work. Provides best solutions to identified needs meeting operational and business objectives, technology capabilities and human resource requirements. Maintains the ongoing service relationships between the IT department and its direct application customers and is a liaison to other departments and entities. They will work with the Digital Deputy Manager to coordinate all issues that arise for their respective applications and must be very knowledgeable of the organisations policies, procedures and business operations. Provides after-hours support in an on call capacity.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

What will your duties include

• Partners with subject matter experts and other Electronic Health Record (EHR) Management to ensure build consistency and successful end-to-end patient centric workflow.
• Participates in IT projects including planning, obtaining customer input and projecting resource requirements.
• Work with the Deputy Manager to review system requirements with customers and translates requirements into specific functions or deliverables.
• Provides support to team members as well as serving as the initial point of contact for their assigned team.
• Identifies and resolves complex issues. This includes identification of appropriate parties and potential solutions with minimal guidance.
• Works with all clinical business and technical resources in a positive supportive and collaborative team manner.
• Work with the Deputy Manager to carry out complex analysis of process workflows, data collection and reporting requirements, interpreting into design where necessary.
• Analyses flow chart processes and recommends ways to reduce steps and increase efficiency through use of technology.
• Plans schedules and manages multiple projects requiring computer resources including project scheduling.
• Assist with planning and completion of projects on time and as designed.
• In conjunction with the Deputy Manager consults directly with clinical and business users and provides second‑tier support to end users to assure reliable and system application availability and performance.
• Maintains awareness of latest developments in key areas of responsibility and brings forward opportunities that might benefit the organization.
• Actively coordinates and participates with future Epic upgrades – coordinating test plans, developing and conducting customer communications and training for assigned team.
• Other duties as assigned.

What we need from you

• Bachelors degree in Information Technology / Computer Science Health Sciences Healthcare Admin or related field
• Maintain certifications and revalidation through annual mandatory new version training (NVT) and Application essentials (AE) exams
• Significant experience of working at a senior level in specialist area may offset the degree requirement
• Currently certified on 1 or more clinical EPIC application(s) within the area of focus of Inpatient Outpatient / Ambulatory (Essential)
• Previous experience of a lead or supervisory experience with demonstrated experience in information system development (Essential)
• Experience with supporting a major system in a clinical or system analyst capacity (Essential)
• Understanding of Epic modules ancillary systems and health system operations (Essential)
• Experience working with in an agile environment (Essential)

What can we offer you

As a private hospital with no shareholders we reinvest all profits back into our organisation. This allows us to provide meaningful tailored support and development opportunities for our caregivers - alongside a range of benefits including :

• 25 days annual leave plus Bank Holidays
• Double‑matched salary exchange pension contribute 5% and well contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food retail and more

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

If you would like to know more

Please email – Applicant shortlisting and interviews may take place whilst the advert is live so it may close sooner than expected – submit your application as soon as possible. Due to the volume of applications we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity / Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment / engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Employment Type

Employment Type : Full‑Time

Experience

Experience : years

Vacancy

Vacancy : 1