Customer Experience Consultant - Retail Banking (Guildford)

Santander; Guildford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Voluntary healthcare benefits

Employer pension contributions (8%+ up

Staff discounts on Santander products

Wellbeing and employee support

Job summary

Santander in Guildford is seeking a Customer Experience Consultant to join our Retail Banking team. The role covers a 35-hour week on a rota basis from 8am to 6pm, Monday to Saturday, focusing on delivering a digital-first customer experience in-branch and by phone.

You’ll listen, resolve, and build relationships across everyday banking needs. You’ll thrive in a multi-skilled, close-knit team, adapting to varied tasks while upholding strong risk awareness and proactive customer service.

Qualifications

• Listening to, understanding and anticipating customers’ financial needs.
• Presenting options and solutions across a range of products and services with a primary focus on digital first.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.
• Helping us be a bank that’s simple for colleagues and customers to deal with.

Responsibilities

• Listening to,understandingandanticipatingcustomers financial needs(Required)
• Presenting options and solutions across a range of products and services with a primary focus on digital first(Required)
• Answering customer calls into our contact centre(Required)
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs (Required)
• Helping us be a bankthat’ssimple for colleagues and customers to deal with(Required)
• A real desire to go above-and-beyond for customers(Preferred)
• Effective team working skills with a flexible, can-do approach to work(Preferred)
• Openness to a broad range of activities, even if outside of business expectations(Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities(Preferred)

Skills

Listening

Presenting options

Answering calls

Relationship building

Flexibility

Job description

Santander in Guildford is seeking a Customer Experience Consultant to join our Retail Banking team. The role covers a 35-hour week on a rota basis from 8am to 6pm, Monday to Saturday, focusing on delivering a digital-first customer experience in-branch and by phone.

You’ll listen, resolve, and build relationships across everyday banking needs. You’ll thrive in a multi-skilled, close-knit team, adapting to varied tasks while upholding strong risk awareness and proactive customer service.