Digital-First Customer Experience Specialist

Banco Santander SA; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Healthcare benefits

Pension contributions

Share plans

Job summary

Santander UK is seeking a Customer Experience Consultant based at Cardiff Queen Street Branch, 35 hours per week, rota’d 8am–6pm, Monday to Saturday. You’ll be the friendly face and voice, helping with cash, technology in the banking hall, and calls.

Listen to customers’ needs, present options across products with a digital-first focus, and build meaningful relationships while supporting colleagues. You’ll thrive in a close-knit, multi-skilled team, with opportunities to grow as Santander

Qualifications

• Must listen to customers and understand their needs.
• Ability to present product options with a digital-first approach.
• Respond to customer calls in a contact centre setting.
• Develop long-term relationships with customers and colleagues.
• Support a multi-skilled banking environment with a proactive attitude.

Responsibilities

• Listen to customers’ financial needs and anticipate requests.
• Present options across a range of products/services with a digital-first focus.
• Answer customer calls in our contact centre.
• Develop meaningful relationships with customers and support day-to-day and long-term needs.
• Help make the bank simple for colleagues and customers to deal with.

Skills

Listening to customers

Presenting options

Answering calls

Relationship building

Customer focus

Above and beyond

Team collaboration

Adaptability to change

Job description

Santander UK is seeking a Customer Experience Consultant based at Cardiff Queen Street Branch, 35 hours per week, rota’d 8am–6pm, Monday to Saturday. You’ll be the friendly face and voice, helping with cash, technology in the banking hall, and calls.

Listen to customers’ needs, present options across products with a digital-first focus, and build meaningful relationships while supporting colleagues. You’ll thrive in a close-knit, multi-skilled team, with opportunities to grow as Santander