Digital ESM Specialist

Canterbury Christ Church University; Canterbury; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A UK-based university is seeking a skilled Digital Enterprise Service Management (ESM) Specialist to enhance service delivery by developing ESM solutions. The role involves designing workflows, managing systems, and collaborating with both IT and non-technical teams. Candidates should possess strong technical capabilities and excellent communication skills. The position offers a flexible working environment in Canterbury. Competitive salaries and various benefits are provided to staff, fostering an inclusive workplace.

Benefits

Generous holiday entitlements

Occupational pension scheme

Access to university facilities

Qualifications

• Experience in designing and customizing ESM workflows.
• Ability to manage a varied workload and support change management.
• Knowledge of ESM technologies and industry trends.

Responsibilities

• Design, develop, and customize ESM workflows and integrations.
• Ensure seamless integrations between ESM platforms and applications.
• Collaborate with stakeholders to deliver effective solutions.
• Maintain development best practices including coding and security.

Skills

Technical capability

Excellent communication skills

Problem-solving

Building effective relationships

Job description

We are seeking a skilled and innovative Digital Enterprise Service Management (ESM) Specialist to join our Digital Delivery team. This role is central to enhancing University-wide service delivery by designing, developing, and optimising ESM solutions that improve efficiency, streamline workflows, and support organisational transformation.

You will bring strong technical capability, excellent communication skills, and the ability to build effective working relationships across IT and non-technical teams. You will be comfortable managing a varied workload, problem-solving complex issues, and contributing positively to a collaborative team environment.

Responsibilities

• Design, develop and customise ESM workflows, automations and integrations.
• Ensure seamless integrations between ESM platforms and enterprise applications.
• Collaborate with stakeholders to understand requirements and deliver effective solutions.
• Optimise platform performance, usability and service experience.
• Maintain development best practices including coding, security and compliance standards.
• Support change and release management through testing, documentation and safe deployment.
• Provide technical support and troubleshooting to maintain system reliability.
• Stay current on ESM technologies and industry trends to drive innovation.

Flexible & Connected Working

We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus, but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

Benefits of Working at CCCU

Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.

Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce.

We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.

How to apply

Start date for applications: 12th of January 2026

Closing date for applications: 30th of January 2026

Interviews are to be held: To be confirmed shortly after closing

If you require further information regarding the post please feel free to contact Paulina Terziyska, [e-mail] (strictly no agencies, thank you) quoting reference number REQ5985.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.

Employment Visa Clarification

According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you